How do I order a cheque book or credit book using Digital Banking?

Personal current accounts

 

You can order a cheque book or credit book in several ways:

 

Digital Banking

1. Log in to Digital Banking at digitalbanking.rbs.co.uk (opens in a new window) .
2. Type "order cheque book" or "order paying-in book" into Cora, your digital assistant.
3. Cora will guide you through the process.

 

Other Options

• Use the ‘Chat to Cora’ feature if you experience any issues.
• Visit a branch or use one of our ATMs to request a replacement cheque or paying-in book.

 

Business current accounts

 

If you have access to Digital Banking or the Mobile App

 

You can order a cheque book or paying-in book using:

 

Digital Banking

1. Log in to Digital Banking at digitalbanking.rbs.co.uk (opens in a new window) .
2. Type "order cheque book" or "order paying-in book" into Cora, your digital assistant.
3. Cora will guide you through the process.

 

Mobile App

1. Open the app and tap Help.
2. Select Chat to Cora.
3. Ask Cora to order a cheque or paying-in book.
4. Cora will collect your details and process the request.

 

If you do not have access to Digital Banking or the Mobile App

 

You can use our digital Stationery Order Form (opens in a new window) to request cheque books or paying-in books.

• The form will ask for the email addresses of account signatories.
• We will email them to upload an image of their signature to authorise the request.

For more help managing your account, visit our Managing Your Accounts Hub (opens in a new window).

To learn how to register for Digital Banking, visit our guide to set up Digital Banking.