Log in to Digital Banking click ‘Need help’, then ‘Chat to Cora’, or when using the mobile app, tap ‘Help’ then ‘Chat to Cora’ and ask Cora to ‘stop a cheque’. She’ll take the details and process your request.

Requests received on a weekend or bank holiday will be processed the next working day.

You can sign up for Digital Banking here. You'll need your account number and sort code.

Create, amend and cancel standing orders

The quickest way to create, amend and cancel standing orders is via Digital Banking or the mobile app.

You can sign up for Digital Banking here.

Or if you’re using the mobile app, choose the correct account and then select ‘Standing Orders’.

If you don’t have Digital Banking or the mobile app

You can manage your standing orders using this digital form - a limit of £10,000 applies:

Standing Order digital form

Please note, this form is for business banking customers only. If you're looking to change a standing order for your personal account, please visit our personal site here.

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Change your details

Change your business address

To change your business address

If you use Digital Banking

To change your business address, log in to Digital Banking. From there, click on 'Chat to Cora’ on the bottom right. This will open a chat where you can type ‘change my business address’ and Cora, your digital assistant, will take the details and process your request.

If you use the Mobile Banking app

To change your business address, tap the profile icon on the top of the account screen, select 'manage business details' and then ‘Address details'. Next to your current business address there's an option to edit, then you can enter your new postcode and either select your address or enter it manually.

If you don’t have access to Online Banking or the app, you can register and set up Digital Banking easily. This will allow you to access your account balances, view transactions and make payments to staff and suppliers quickly and securely.

You will need to be registered for Biometric approval to make changes in the app.

If you don’t have the Royal Bank Digital Banking App and would like to start using it, you can download it free from any app store and it will take you through the set-up process when you first open it.

If you don’t use either:

You can change your business address using this form

Change your business name

To change your business name:

Digital Banking or Mobile Banking

You can do this when logged in Digital Banking or the Mobile App, by chatting to Cora. Click on 'Chat to Cora’ on the bottom right to open a chat where you can type ‘change my business name’ and Cora, your digital assistant, will take the details and process your request.

If you don’t have either

Limited companies can update their business name using this form.

For any other type of organisation, you’ll need to send us a request by post, including the following details:

Written authorisation from the signatories on the account approving the name change (a one-to-sign account would require one signature, two-to-sign would require two signatories)
Sort code and account number(s)
Existing account name
New account name
Reason for the change, and the date that you want us to make the change on
If the change of business name is for an unincorporated entity, we'll require minutes of the meeting confirming the name change

The address to send to is:

Chatham Customer Service Centre

Waterside Court
Chatham Maritime
Chatham
Kent
ME4 4RT

We’ll complete your request within three business days, so long as the paperwork is complete and accurate.

Change your primary contact

To change your primary contact

If you use Digital Banking or Mobile Banking

You can do this when logged in Digital Banking or the Mobile App, by chatting to Cora. Click on 'Chat to Cora’ on the bottom right to open a chat where you can type ‘change my primary contact' and Cora, our digital assistant, will take the details and process your request.

If you don't use either

You can change your primary contact using this form

Change your contact details

You can update your email address and phone number via Digital Banking. Once logged in, go to ‘Your details’ in the main menu.

If you need help, click ‘Need help’, then ‘Chat to Cora’ and you can get support there.

You can sign up for Digital Banking here. You'll need your account number and sort code.

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Manage your signatories

Add or remove signatories

To add or remove signatories on your business account you’ll need to complete a digital form. You can find it here:

Manage your signatories

Add a signatory only using the Mobile Banking app:

If you’re wanting to add a signatory only, you can also use our Mobile Banking app. At this time, you’ll only be able to add signatories, and your business will need to be one of the following:

A sole trader
Limited company
UK Company Limited by Guarantee

If you don’t have the Mobile Banking App and would like to start using it, you can download it free from any app store and it will take you through the set-up process when you first open it.

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Open and close accounts

Open an additional account

If you have Digital Banking, Cora can open an additional account at your request, for any account types you already have.

Log in to Digital Banking, click ‘Need help’ then ‘Chat to Cora’. Or if you’re using the mobile app, tap ‘Help’, then ‘Chat to Cora’ and ask Cora to ‘open an additional account’. She’ll take the details and process your request.

If you don’t have Digital Banking or the mobile app

You can download the PDF form below to open additional accounts for businesses;that we already hold accounts for.

To download the form:

Download Adobe Acrobat Reader (free download)
Right-click the link below and select 'save as' to download it to your computer (not a phone or tablet)
Right-click the form in its saved location and select 'Open with Adobe Acrobat Reader’
For further support on downloading the form please find our detailed guide here

Download additional account form

(The form will not open in your browser. Please follow the instructions above.)

To send the form back to us:

If you’re a business customer (turnover under £2m), send the completed form here
If you’re a commercial customer (turnover over £2m), please return the completed form to your dedicated service team.

If you need support, click ‘Chat to Cora’ and we’ll help with your query and connect you to the right team.

Close an account

If you have Digital Banking, there’s an easy way to close a sterling account.

Cora, our digital assistant, can do this for you, anytime.

Log in to Digital Banking, click ‘Need help’ then ‘Chat to Cora’. Or if you’re using the mobile app, tap ‘Help’, then ‘Chat to Cora’ and ask Cora to ‘close account’. She’ll take the details and process your request.

If you don’t have Digital Banking or the mobile app

You can close a business account using this digital form:

Close account form

An illustration of a mobile phone, a card machine and a receipt

Digital Banking and our mobile app

Download the mobile app

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Digital Banking is available to business account customers. You can add up to 50 business accounts in Digital Banking. Mobile app available to customers with compatible iOS and Android devices and a UK or international mobile number in specific countries. Biometric approval is available to eligible mobile app customers aged 16+.

Complete account tasks quickly through Digital Banking

Check your balances
Set up, amend or cancel a standing order
Update your contact details
Report your debit card stolen, lost or damaged
Transfer money between accounts
Pay a bill or make a payment
Order a paying in or cheque book
Manage your savings accounts
Set up business alerts

Some tasks Cora can even do for you, once you're logged in to Digital Banking or via the mobile app.

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Forms to manage your account

The best way to complete these tasks is by using these digital forms:

Manage your signatories

Close an account

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The easiest way to complete the below tasks is through Digital Banking. If you don’t have access, you can use these forms:

Change your business name (Limited companies only)

Create, amend or cancel a Standing Order

Order certificate of interest or balance

Cancel a Direct Debit

Change your business address

Change your primary contact

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Ways to save on business account charges

Discover our tips to reduce transaction fees on your business account. They’re simple things that could save you money. Of course, if you’ve got a start-up account you won’t pay transaction fees until your first 24 months are up, but it’s still worth a look to get you into that mindset from the start.

Find out how to reduce your fees Open in new window

What else are you looking to do?

View your account balance

To view your account balance, log in to Digital Banking and you’ll find your balance and available balances on the ‘Account Summary’ page. You can also view your account balances on our Mobile app.

If you don’t have Digital Banking yet, you can sign up here. You’ll need your account number and sort code.

Apply for or manage overdrafts

The easiest way to apply for an overdraft is to log in to Digital Banking.

Alternatively, you can complete our online application form.

For more information, and to apply, visit our Business Overdrafts page.

Increase or decrease an existing overdraft

Our new online application form is the fastest way to apply for a limit increase to your existing business overdraft. Follow the link below to begin:

Apply Now

Transfer money between accounts

The quickest way to transfer money between accounts is via Digital Banking or the mobile app.

If you don’t have Digital Banking yet, you can sign up here. You’ll need your account number and sort code.

Order a cheque or paying in book

You can order cheque books and paying in books by using this digital form.

If you have Digital Banking

Once you’ve placed your first order via the form, you can place future orders through Digital Banking.

Cora, our digital assistant, can also place the order for you. Click ‘Help’, then ‘Chat to Cora’ and ask Cora to ‘order cheque book’. She’ll take the details and process your request.

Release bank security

Have you had Business borrowing with us? Do you want to release the security the Bank held to support the borrowing it provided to your business?

You can do this by contacting our Business teams on 0345 600 2230

From outside the UK +44 345 600 2230

For Relay UK 18001 0345 600 2230

You will need:

Your Business Loan Account number and sort code.
Full Property address to be released, including the Title number and date charge registered, if known. Please note if the property is in Scotland -you must use a solicitor, please ensure you have their details.
Type of security to be released e.g., property, guarantee or life policy.
Your contact information in case of queries.

Please note without all this information, we will be unable to process the request. Please note, unless the loan is fully repaid any requests to release security will need to be reviewed and approved by the Bank before being processed and will be subject to credit approval.

Is the release for a Limited Company?

Please check if the property legal charge is outstanding at Companies House or at the Land Registry before contacting us. If it is at Companies House, It is the responsibility of the Legal Estate Owner to arrange for the completion and filing of the appropriate forms at Companies House. You can check the Land Registry records here.

Are you a Solicitor acting on behalf of a customer?

We can only accept written requests, as we require the customers authority

RBS Business Banking
PO Box 16204
Birmingham
B2 2WP

You will need:

Customer Name and Full Address, including the post code and the customers date of birth.
Business name and Business Loan Account number and Sort Code.
Full Property address to be released, along with Title number and date charge registered.
Type of security to be released.
Customer written authority.
Your contact information in case of queries.

Please note without all this information, we will be unable to process the request.

Order or view account statements

The quickest way to order account statements is via Digital Banking.

You can sign up for Digital Banking here. You'll need your account number and sort code.

To amend your statement preferences you'll need to speak to our webchat team to change the frequency of your statements.

Our team is here to help you 7am to 8pm Monday to Friday, 8am to 8pm on Saturdays, and 9am to 5pm on Sundays.

Click 'Chat now' to get started.

Amend your statement preferences

It's quick and simple to change your statement preferences and switch to paperless or paper statements.

From here, you can choose how you'd like to receive your bank statements.

You can sign up for Digital Banking here. You'll need your account number and sort code.

Alternatively, if you want to now receive your statements by post you can call us on:

0345 600 2230

Relay UK 18001 0345 600 2230

Or, if you're calling us from abroad:
+44 345 600 2230

Our call centres are open 24/7 for basic banking enquiries. For lending and other specialist business banking enquiries, we can only provide guidance from 9am to 5pm, Monday to Friday.

Cancel a Direct Debit

The quickest way to cancel a Direct Debit is to use Digital Banking.

Once logged in, from the 'Direct debits' section, select 'Manage direct debits'. If you need any help, click the support button there.

You can also use the mobile banking app. Choose the correct account and then select ‘Direct debits’.

If you don’t have access to Digital Banking:

You can cancel a Direct Debit using this digital form:

Cancel Direct Debit form

The form will ask you for the email addresses of the people with signing permissions on the account.

We’ll then email your signatories and ask them to authorise the request by uploading an image of their signature.

Get more information on timescales and when to cancel a Direct Debit.

Order certificates of interest or balance

The quickest way to order certificates of interest or balance is via Digital Banking, where Cora, our digital assistant, can do this for you.

Just log in, select ‘Need help’, then ‘Chat now’ and type ‘order certificate of balance’. Cora will take the details and process the request for you.

You can also order a certificate of balance using our digital form

Order certificate of interest

If you have Digital Banking or the mobile app:

Log in to Digital Banking, go to the 'Statements & transactions' menu and selecting the relevant option in ‘Your accounts’.

You can also do this using the mobile app. Choose the correct account and select ‘Documents’.

If you don’t have Digital Banking:

You can also order a certificate of interest using our digital form.

The form will ask you for the email addresses of the people with signing permissions on the account.

We’ll then email your signatories and ask them to authorise the request by uploading an image of their signature.

Manage my payment limits

Mobile App and Digital Banking

You can now update your daily payment limits in the mobile app or Digital Banking. The maximum limit is £50,000.00 per account for Business customers across Digital, Mobile & Open Banking. Payments made on a Saturday, Sunday or Bank Holiday will form part of the next working day's allowance.

To change your 'Payment limits' using the Mobile Banking App, tap on the ‘Payments’ icon at the bottom of the screen, select ‘Payments settings’ and then ‘Payment limits’.

In Digital Banking, select ‘Payments and Transfers’ from the top menu, then on the Payments and Transfers page, select ‘Manage payment limits.
Select the limit you wish to amend.
Select the amount you wish your limit to be set to, this can only be changed in increments of £500.00
Select ‘Next’ to navigate to the next page.
If decreasing your limit, please confirm the change and your limit will take effect immediately.
If you wish to increase your limit, please follow the on screen instructions for support. On mobile app, you will need to use biometric approval to complete the limit change.

In Digital Banking, you will need to provide authentication via Multi Factor Authentication or your card and card reader, depending on what you have set up.

Find out more about Mobile Banking

Find out more about Digital Banking

Telephone

Payments via telephone banking are limited to £10,000.00.

Manage your business cards

Debit cards

Discover our tips to on how to use your debit card, to help you get the most out of it. If your card has been lost, stolen or damaged, please use the correct form to let us know about it. We'll issue a new card and make sure the old card is cancelled.

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Learn more about your business debit card Open in new window

Credit cards

You can head over to our dedicated page where you’ll be able to get helpful information on how you can view and manage your cards online. You can complete tasks such as adding new cardholders and amending your card details.

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Answers to common questions

How do I get help with card reader issues?

Visit our dedicated card reader help page for more information on card readers, what they're for and how to use them.

You need to order your first card-reader through Digital Banking.

How to order a new card reader.

Once your card reader arrives, make sure you enable it.

Card readers can only be activated 48 hours after they’ve been ordered.

Biometric approval on the Mobile Banking app will work even if you don’t have a card or a reader, so it’s a good alternative to approve payments straight away.

Learn more about biometric approval and the mobile app.

How can I review and minimise my account charges?

You can find out how to minimise account charges and see a full breakdown of business account tariffs and charges on this page:

Business account charges page

How do I query transactions or charges on my account?

If you’re unable to resolve the issue with the payee directly and want to challenge a transaction, or you still don’t recognise it, you can find out about your options on our Card Payment Support page.

How do I make international payments?

To find out more information and help with international payments, visit the international payments page.

Do I need to inform you if I'll be using my card abroad?

If you’re travelling abroad and you plan on using your RBS cards, it’s a good idea to let us know and we’ll make sure your spending isn’t affected.

You can register your travel plans via Digital Banking and our mobile app.

What to do when someone in your Business dies?

We can help you during this difficult time by guiding you through the process of dealing with a Bereavement within your Business and giving you relevant support.

Visit our bereavement page for more information.

Additional business support

Type your question here

Managing your accounts

How to change your business details

Start a chat to manage your account

Manage your payments

Manage your account | Royal Bank of Scotland

Change your details

To change your business address

To change your business name:

To change your primary contact

Manage your signatories

Open and close accounts

Digital Banking and our mobile app

Complete account tasks quickly through Digital Banking

Forms to manage your account

The best way to complete these tasks is by using these digital forms:

The easiest way to complete the below tasks is through Digital Banking. If you don’t have access, you can use these forms:

Ways to save on business account charges

Order certificate of interest

Mobile App and Digital Banking

Telephone

Manage your business cards

Debit cards

Credit cards

Additional business support

Bankline support

Coronavirus support

Support centre