Microsoft are urgently working to resolve the issue, and we hope for a resolution soon. We are working to understand the extent of impact to NWG, and how we can continue to support our customers in the interim.
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The external Microsoft global outage is impacting some of NWG services
Bankline
Service update
We’re carrying out some essential improvements to Bankline
When will Bankline be unavailable?
- From 00.01AM until 3PM on Saturday 14th November.
- In some cases, this may extend to no later than 2AM on Sunday 15th November.
If you see the service unavailable message (or receive an error message) when logging on outside of these times, please clear your browser’s cache and cookies before trying again.
Information Message
Bankline Mobile
Service update
We’re carrying out some essential improvements to the Bankline Mobile App
When will the Mobile App be unavailable?
- From 00.01AM until 3PM on Saturday 14th November.
- In some cases, this may extend to no later than 2AM on Sunday 15th November.
Information Message
Digital Banking
Service update
We’ll be doing routine maintenance on our systems from 12:00 13th Nov to 15th Nov 23:30.
This means that your Digital Banking mailbox and statements may be unavailable during these times.
We’re sorry for any inconvenience and thank you for your patience.
Information Message
Mobile Banking
Service update
We’ll be doing routine maintenance on our systems from 12:00 13th Nov to 15th Nov 23:30.
This means that your Mobile Banking mailbox and statements may be unavailable during these times.
We’re sorry for any inconvenience and thank you for your patience.
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Autopay Online
Service working normally
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Autopay Online Plus
Service working normally
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Cash and Coin Order Forms
Service working normally
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Bankline Direct
Services working normally
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Data services
Service working normally
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Payments
Services working normally
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Credit Cards
Services working normally
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Branch
Services working normally
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ATM network
Service working normally
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Telephone Services
Service working normally
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