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Service status

Find out how our services are running

On this page

Our service updates Open in new window
Online and Mobile Open in new window
Direct Channels Open in new window
Payments and Cards Open in new window
Branch and Telephone Open in new window

Our service updates

Find out important updates related to our range of business services. You can also see if our range of services are running as we expect. We'll keep you updated if we're aware of any issues, or if we're planning a period of maintenance soon.

We’re here to help during ongoing Middle East developments

If you’re affected by the situation in the Middle East, we’re here to help. Please contact us through your usual channels.

Online and Mobile services

Bankline

We’re carrying out some essential behind the scenes changes to Bankline

When will Bankline be unavailable? 

  • From 8PM on Saturday 18th July until 2AM on Sunday 19th July. 
  • In some cases, this may extend to no later than 8AM on Sunday 19th July.

If you see the service unavailable message (or receive an error message) when logging on outside of these times, please clear your browser’s cache and cookies before trying again.

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Bankline Mobile

We’re carrying out some essential behind the scenes to the Bankline Mobile App

When will the Mobile App be unavailable? 

  • From 8PM on Saturday 18th July until 2AM on Sunday 19th July. 
  • In some cases, this may extend to no later than 8AM on Sunday 19th July.
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Digital Banking

Services working normally

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Mobile Banking

Services working normally

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Autopay Online

Service working normally

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Autopay Online Plus

Service working normally

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Cash and Coin Order Forms

Service working normally

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Direct channels

Bankline Direct

Services working normally

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Data services

Service working normally

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Payments and card services

Payments

Services working normally

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Credit Cards

Services working normally

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Branch and Telephone updates

If you're a Business banking customer requiring branch or telephone services, see our updates below, or visit the service status page for any planned maintenance or service disruptions.

Branch

Services working normally

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ATM network

Service working normally

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Telephone Services

Service working normally

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Protect your business from fraudsters

Fraudsters are exploiting the spread of coronavirus to facilitate fraud and cyber-crime. Take action to protect your business.

Keep your business safe Open in new window

Something else we can help with?