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Service Status

Our service updates

Find out important updates related to our range of business services. You can also see if our range of services are running as we expect. We'll keep you updated if we're aware of any issues, or if we're planning a period of maintenance soon.

Online and Mobile services

Bankline

Service Update

 

We’re carrying out some essential behind-the-scenes changes to Bankline.

 

When will Bankline be unavailable?

 

  • From 8:00 PM on Saturday, 15 November until 6:00 AM on Sunday, 16 November.
  • In some cases, this may extend to no later than 11:00 PM on Sunday, 16 November.

 

If you see a 'service unavailable' message or an error message outside these times,  try clearing your browser’s cache and cookies before logging in again.  Click here for step-by-step help on clearing cache and cookies for common browsers.

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Bankline Mobile

Service update

 

We’re carrying out some essential behind-the-scenes changes to the Bankline Mobile App.

 

When will the Mobile App be unavailable?

 

  • From 8:00 PM on Saturday, 15 November until 6:00 AM on Sunday, 16 November.
  • In some cases, this may extend to no later than 11:00 PM on Sunday, 16 November.
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Digital Banking

Service working normally

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Mobile Banking

Service working normally

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Autopay Online

Service working normally

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Autopay Online Plus

Service working normally

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Cash and Coin Order Forms

Service working normally

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Direct channels

Bankline Direct

Services working normally

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Data services

Service working normally

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Payments and card services

Payments

Services working normally

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Credit Cards

Services working normally

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Branch and Telephone updates

If you're a Business banking customer requiring branch or telephone services, see our updates below, or visit the service status page for any planned maintenance or service disruptions.

Branch

Services working normally

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ATM network

Services working normally

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Telephone Services

Service working normally

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Protect your business from fraudsters

Fraudsters are exploiting the spread of coronavirus to facilitate fraud and cyber-crime. Take action to protect your business.

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