Manage your signatories

Updating a signatory on your business account normally takes 7-10 working days, if the form is completed and submitted online.

Occasionally, if the form has been completed incorrectly, we may need to contact you for further information. This may cause a delay.

No. The only way to add or remove signatories is by filling in the signatory mandate form.

Download Adobe Acrobat Reader

https://get.adobe.com/uk/reader

Next, download and save either the Business or Commercial mandate form to your computer. Make a note of where you save it. This will usually be in the Downloads folder.

When the form has downloaded, open Acrobat Reader and choose 'file', then 'open'.  Select the downloaded form from the list. Complete the form and submit it online.

The form will also be saved in your internet browser. To find it, open your browser, then go to your Download folder. Click 'open file' and select the form from the list. If you are using Internet Explorer, double click on the form to open it.

If you require support, get in touch with the team:

0345 600 2230 (24 hours)
18001 0345 600 2230 for Relay UK
0044 131 549 8888 from overseas

No. You can only download the form on a Mac or Windows PC. Mobiles are not supported.

Download the form to your computer and open it with Adobe Acrobat Reader.

If the business/organisation is a registered charity we will require a copy of the Minutes of the Meeting.

If the business/organisation is a registered trust we will require a copy of the Trust Deeds.

Attach the documents to the final email to us (along with your Mandate).

In the form, select ‘I am providing an updated specimen of my signature’.

In section 3 under Certification, provide an updated signature and enter the new official position. For example, ‘authorised signatory is now a Director’.

Adding signatories to your mandate will not automatically give them access to Digital Banking. To do so, a Digital Banking application must be completed.

You may by contacted by us via our third party supplier HooYu. Please ensure that you follow the steps outlined so that we can progress your application.