why-wont-links-open-from-my-mobile-banking-app-on-my-samsung-or-android-device
Some devices can have issues opening links. The following steps may help.
Check browser settings
- Make sure a default browser is selected in Settings > Apps > Default Apps.
- Turn on Open supported links in Settings > Apps > Royal Bank of Scotland > Set as default.
- If you use Samsung Internet:
- Turn Block opening external apps off in Settings > Apps > Samsung Internet > Privacy Dashboard.
- Select Block apps from opening internet, find the NatWest app and turn the toggle off.
Update your device and apps
Check your Android software, browser and apps are up to date.
Restart your device
Restarting your device can help fix temporary issues.
If these steps do not resolve the issue, please try using a different device or using Digital Banking
