What do I need to do if I don't recognise a VRP (variable recurring payment) or sweeping that has come out of my account?
In case you do not recognise the payment type please follow these steps:
If using the Mobile app:
- Select My profile in the top right corner
- Select “Settings”
- Select “Managing connections”
- Select “Manage connections”
- Select “Recurring payments”
- Click on the dropdown menu under “Select payment type” and select “Variable recurring payments” / "Sweeping payments"
- Select “Connected” to see the full list of active merchant / retailers / payment providers
- If within “Connected” you can see the same merchant / payment provider name as stated on the transaction you are identifying, then your payment is a VRP / variable recurring payment / VRP non sweeping / non sweeping / sweeping.
If using Digital Banking, navigate to the Security section in the top right corner:
- Go to the "Open banking: Managing connections" section
- Select “Recurring payments”
- Select “Variable recurring payments”/ "Sweeping payments" tab
- Select “Connected” to see the full list of active merchant / retailers / payment providers
- If within “Connected” you can see the same merchant name as stated on the transaction you are identifying, then your payment is a VRP / variable recurring payment / VRP non sweeping / non sweeping / sweeping.
In case you don't recognise the payment you will need to raise a fraud request. Below are the details on how to raise a fraud claim:
NatWest, RBS & Ulster NI -03457 888 444 (24/7)
Calling outside of the UK & NI -0044 126 850 8222 (24/7)