Is there a number to call to get my application reference number?

If you've completed an application for one of our products and need to retrieve the reference number, please call:

For Current or Savings accounts

We offer 24/7 application support online via Cora, our digital assistant, and our friendly webchat team. Simply click the Cora button below and ask 'help with my account application' and select the current or savings account.

Have you met Cora, your digital assistant?
Cora can help you with a wide range of queries, including this one.

You can also do this in the mobile app by tapping 'Help' on the homescreen, followed by "Chat to Cora".

For Loans, Overdrafts or Credit Cards

Royal Bank of Scotland application helpdesk
0345 3030 344
Relay UK: 18001 0345 3030 344
Open Monday to Friday 9am - 5pm, closed Sat-Sun.
(Opening hours may vary on Public Holidays)
Calls may be recorded.

Loan or Overdraft - option 3
Credit Card - option 4