If I'm due compensation, how will I receive it?

We are committed to making any payment due to you within 28 days of receiving your signed acceptance. If you have provided your mobile phone number to us we will update you via text message throughout the payment process.

Payment may be processed in one of the following ways:

· By credit to your Royal Bank of Scotland bank account

· By Cheque

· For credit card complaints, directly to your credit card if the account is still open and has a debit balance.