How do I change the bank details of an international payee when banking online?
You can change the existing payee details (except Country) within the pay existing journey in the mobile app or Digital Banking.
If you need to change the payee name or payee account details you will need to complete:
- biometrics - mobile app
- biometrics/card reader - Digital Banking.
If you need to change the payee including country, you will need to delete the payee and start as pay someone new.
To set up the payee again with their new bank details and to make a payment to them:
- Select 'Payments & transfers' from the main menu
- Under the 'International payments' section select 'Pay someone new'
- The next screen will ask you to confirm the country, the currency, and the amount you want to send.
- Select 'Next'
- The next screen will ask you to confirm the relevant fee options. The website will give you a quote in pounds of how much it will cost in total.
- Enter the new details of your payee in the 'Payee details' section and then 'Next'
- Carefully check that the payment details are correct and then 'Next'
Please note: You will need a card-reader and a card you can use with that reader to complete this process or your mobile app if you are registered for biometrics.
