Where can I find my subscriptions?

Where can I find my subscriptions

To view your subscriptions:

Login to the mobile app, tap 'Payments' at the bottom of your screen.
If you have more than one account, swipe across to choose the account your subscription is paid from.
Select ‘Regular payments’, then ‘Subscriptions'.
Select the subscription company you wish to view the subscription payments for.

You might not see all of your subscriptions. You can always see your paid subscriptions in 'My Transactions' for the account that the debit card relates to.

Click here to find out more about 'Subscriptions'.

Whats the difference between a subscription direct debit and standing order

Subscriptions: A recurring card payment for a service or product that can vary in value.

Direct Debits: A regular bill payment that can vary in value, taken automatically by a business.

Standing Order: A fixed, regular payment you've set up to pay a person or company.

How do I cancel a subscription

To cancel a subscription:

Find 'Subscriptions' according to the instructions in the FAQ.
Choose a subscription company from the list.
Tap 'Cancel subscription'. If we can, we'll connect you to their app or website.
If the 'Cancel subscription' option isn't there, visit the company's app or website directly.

It is important that you cancel the subscription directly with the company. Only you can cancel the subscription - the bank can't do it for you. If you have a joint account, you can only cancel a subscription that you took out yourself.

If you bought your subscription through the Apple Store, on an iOS device, head to Settings and check your Apple ID to view your subscriptions.

For Android users, please visit the Play Store and tap on your profile icon to view your subscriptions.

To avoid being charged again, ask the company how far in advance you need to cancel your subscription.

Why cant I view my subscription

We'll show you as many subscriptions as we can from the past 12 months. Only subscriptions from these companies will appear. If your subscription payment isn't showing, it could be that the payment was not made using the debit card linked to your account, or we haven't been able to identify the payment as a regular subscription. Subscriptions may take a few days to show, and refunds won't appear here.

If the subscription you're searching for is not shown on your list of subscriptions, check 'My Transactions' for the account the payment was taken from. If you're looking for an older payment, use the calendar icon to change the search settings.

You may notice changes in the list of merchants we support. Companies might be added or removed from your subsciptions list from time to time.

I dont know why a payment is showing in my list of subscriptions what can I do

If a company is in your list of subscriptions it's because you've made a payment to them.

Trading names and logos may not align with your expectations. For instance, "NW Card Services" is NatWest Credit Cards. A company's name might appear slightly differently in 'My Transactions' than in your subscriptions list. Check our webpage for help with identifying payments that seem unfamiliar or unexpected.

If you still suspect the subscription payment is suspicious, you can report this by choosing the subscription payment, tapping 'Report a Fraud, Dispute or Scam' and following the steps. To report an older payment, use the calendar icon to adjust the search settings.

If you'd like to cancel the subscription, please refer to the FAQ above on cancelling a subscription.

Can I view my spending on virtual cards in my list of subscriptions

Yes. You can see your subscriptions paid with virtual cards in your list, as long as the virtual card is linked to a current account.

Why has my subscription payment been taken after it’s been cancelled?

If your cancelled subscription keeps charging you:

Reach out to the company first. This is often the quickest solution.
Check that you're not in a contract period, as you may not be able to stop your payments before a certain date.
Confirm your cancellation happened in time for the billing cycle.
Update your settings to stop automatic renewals and any recurring payments.

Why cant I find the subscriptions option in regular payments

Only mobile app users with a current account and an active debit card can see 'Subscriptions' in their 'Regular Payments' list. Check you meet these steps.

'Subscriptions' is currently not available on Revolve or Adapt accounts.

Can I see my subscriptions on a joint account

You can check any subscriptions paid from the joint account easily, even if they were set up by the other person. Keep in mind, only the person who set up a subscription can cancel it.

What if I have more than one subscription from the same company

You might have more than one subscription with the same company. These can vary by cost, payment date, or service type. These payments will appear in the same list when you tap on a company name within your list of subscriptions. If you pay for these subscriptions on the same day, you will only see one of them on your summary view.

Unsure about why you have more than one subscription? Contact the company directly to find out more.

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Where can I find my subscriptions?