Why have I incurred bank charges?
A bank charge may be applied when you use services beyond what is available on your account. For example:
- Spending more money than you have in your account without an arranged overdraft
- Exceeding agreed account limits or conditions
In these situations, set charges may apply.
How can I check why a charge was applied?
If you are unsure about a charge:
- Check which type of charge has been applied to your account
- Confirm whether it has been applied correctly
You can do this by reviewing:
- The Charges FAQ (opens in a new window) for guidance on different charge types
- The Rates & Charges page (opens in a new window) for detailed information on fees and interest rates
If you do not recognise a charge or believe it may be incorrect, please chat to Cora, your AI Assistant.
How can I avoid bank charges in the future?
To help prevent future charges:
- Set up text alerts to stay informed about important account activity
- Review guidance in Alerts FAQ (types of alerts available) and Text Alerts FAQ (how to set up alerts)
- Use tools such as the Overdraft Calculator for further information on fees and charges
