Why has my VRP (variable recurring payment) or sweeping payment not been sent?
For Sweeping queries, in case of a payment not being sent
- You may not have enough funds, please check your account balance for funds available
- You may not have a mandate in place with that merchant / TPP. Please check your permissions store for the agreement details, as below:
If using the Mobile app:
- Select My profile in the top right corner
- Select “Settings”
- Select “Managing connections”
- Select “Manage connections”
- Select “Recurring payments”
- Click on the dropdown menu under “Select payment type” and select " Sweeping payments"
- Select “Connected” to see the full list of active payment providers
- If within “Connected” you can see the same payment provider name as stated on the transaction you are identifying, then your payment is a sweeping.
If using Digital Banking, navigate to the Security section in the top right corner:
- Go to the "Open banking: Managing connections" section
- Select “Recurring payments”
- Select "Sweeping payments" tab
- Select “Connected” to see the full list of active payment providers
- If within “Connected” you can see the same payment provider name as stated on the transaction you are identifying, then your payment is a sweeping.
- In case none of the above two options is the reason of your payment not being sent, please speak to the Third Party Provider involved
- As a last step, please contact the bank via Cora for further assistance
Have you met Cora, your digital assistant?
Cora can help you with a wide range of queries, including this one.
For VRP (variable recurring payment), in case of a payment not being sent
- You may have not enough funds, please check your account balance for funds available
- You may not have a mandate in place with the merchant / TPP, please check your permissions store for the agreement details, as below:
If using the Mobile app:
- Select My profile in the top right corner
- Select “Settings”
- Select “Managing connections”
- Select “Manage connections”
- Select “Recurring payments”
- Click on the dropdown menu under “Select payment type” and select “Variable recurring payments”
- Select “Connected” to see the full list of active merchant / retailers
- If within “Connected” you can see the same merchant name as stated on the transaction you are identifying, then your payment is a VRP / variable recurring payment / VRP non sweeping / non sweeping.
If using Digital Banking, navigate to the Security section in the top right corner:
- Go to the "Open banking: Managing connections" section
- Select “Recurring payments”
- Select “Variable recurring payments” tab
- Select “Connected” to see the full list of active merchant / retailers
- If within “Connected” you can see the same merchant name as stated on the transaction you are identifying, then your payment is a VRP / variable recurring payment / VRP non sweeping / non sweeping.
- In case none of the two above options is the reason, please speak to the merchant or retailer involved in the transaction
- Alternatively, please contact the bank via Cora for further assistance
Have you met Cora, your digital assistant?
Cora can help you with a wide range of queries, including this one.