When will I receive a debit or cash card activity alert?
The debit or cash card alert will be sent to you when a new debit or cash card is on its way to you. The alert will also be triggered when the card PIN is issued for the first time or a PIN reminder is requested.
The alert will be sent by text message to the mobile phone number that we have on our records. Dependent on network and whether your phone is on, you should receive the alert on the working day after the card or PIN is issued.
The easiest way to amend your alert preferences is in the 'Alerts' section of Digital Banking. You can also manage your alerts by visiting one of our branches.
If you have received this alert and you've not requested a new card or PIN, or your card is not due to expire then please call telephone banking immediately.
Telephone banking
03457 242424 (overseas +44 131 5498888)
Relay UK: 18001 03457 242424
Open 7 days a week 8am-8pm (Automated service 24/7).
Calls may be recorded.
Call charge information.
