What is the Emergency Cash service?

If your debit card is lost or stolen, you may be able to use our Emergency Cash service to access money from your account without needing your card.

 

Who Can Use This Service?

 

To be eligible for Emergency Cash, you must:

• Be located within the UK
• Have at least £20 available in your account
• Withdraw cash from a Royal Bank of Scotland, NatWest, or Tesco cash machine
• Report your card as lost or stolen by phone (this service is not available if you cancel your card online)

 

How Much Can I Withdraw?

 

• If you're registered for Telephone Banking or Digital Banking, you can withdraw up to £300
• If you're not registered, you can still withdraw up to £60
• You must have the full amount available in your account before withdrawal

 

How It Works

 

1. Call our Card Loss Centre to report your card lost or stolen.
2. Answer a few quick security questions.
3. We’ll provide a security code.
4. Use the code at a participating cash machine to withdraw your money.

 

Card loss centre
0370 600 0459
(overseas +44 1268 500 813)
Relay UK: 18001 0370 600 0459
Open 24 hours a day.
Calls may be recorded.
Call charge information.