What do I do if something has gone wrong with a payment into my account?
If you have had a problem with a payment going into your account, please see the following:
Cheque Credit to go into my account
- Information on our Cheque Clearing Cycle along with timescales "How long does it take for a cheque to clear?"
- For International Cheques, you can find specific guidance on "How long does it take for International Cheques to clear?"
Payment or transfer due to go into my account
If you need further information on how long payments take to credit your account please visit "How long will a payment or transfer take to arrive?"
Cash paid into Cash & Deposit Machine (CDM) hasn’t reached account
- You can get details of how CDM’s work and the timescales associated with payments into your account through "What transactions can be carried out at a Cash & Deposit Machine (CDM)?"
- For general information on how to use CDM’s please visit "How do I use a Cash & Deposit Machine (CDM)?"
Information on paying cash in at a Post Office
- You can find further information on the Post Office deposit process on "When will cash paid in at the Post Office show?"
- For guidance on how to use the Post Office to manage your account view our Post Office Banking Support Page(opens in a new window)
Remember – you can review the various Ways to Bank(opens in a new window) to help you manage transactions on your account and notify you when these change - including Credits.
You can also find general information about Branch and Telephone Banking Services(opens in a new window) or Online Banking(opens in a new window) on our support pages.
