Can I cancel or amend a payment?

If you have set the payment date as today's date then the payment will have been processed and cannot be cancelled or amended.

However, you can amend or cancel a scheduled payment up to 6:20pm (UK time) on the working day before the payment is due to leave your account.

To cancel or amend a scheduled payment:

 

Digital Banking

1. Access your Digital Banking at www.digitalbanking.rbs.co.uk (opens in a new window)
2. Select 'Payments & transfers' from the main menu, then on the Payments and transfers landing page select 'Manage scheduled payments' then select an account from the account picker to display the list of scheduled payments for that account
3. To cancel a scheduled payment - select the payment you want to cancel, click 'Cancel payment', then follow the instructions until you receive confirmation the scheduled payment is cancelled.
4. To amend a scheduled payment - select the payment you want to amend, click 'Amend payment', and follow the instructions to amend the payment until you receive confirmation that the payment is amended. You can amend the scheduled payment date or the amount of the payment.

 

Mobile app

 

How to amend a payment

1. Log into the mobile app
2. Tap ‘Payments’ on the bottom of the home screen
3. Make sure the account shown is set to the account where you have scheduled your payment from. You can swipe to change accounts or tap 'Change account'
4. Tap ‘Payment Settings’
5. Tap ‘Scheduled payments’
6. Tap on the scheduled payment you would like to manage
7. Tap ‘Amend payment’. You can change the amount/date or both depending on the changes required (please note you cannot schedule a payment for a weekend or bank holiday date)
8. Tap ‘Next’ once amendments completed
9. Review amendments and tap ‘Confirm’ when happy
10. You will get a message to advise ‘Payment Amended’
11. Tap 'Done' at the top right of the screen to go back to your scheduled payees.

How to cancel a payment

1. Log into the mobile app
2. On the home screen tap 'Payments' at the bottom of your screen
3. Make sure the account shown is set to the account where you have scheduled your payment from. You can swipe to change accounts or tap 'Change account'
4. Tap ‘Payment Settings’
5. Tap ‘Scheduled payments’
6. Tap on the scheduled payment you would like to cancel
7. Tap 'Cancel Payment'
8. Tap 'Yes' on the pop up ‘Are you sure you want to cancel this payment’
9. Message will appear to confirm cancelation of your payment

There is no option to amend the account number or sort code for an existing payee. If you need to change the account number, sort code or payment reference/ roll number details for a payee you will need to delete the existing payee and set them up again with the new account details.

Find out more on how to amend a payee reference. Any changes you make to the payee reference will not be reflected in any scheduled payments.