Why am I seeing a blue dot on my account menu?

Does the blue dot mean there’s a problem with my account?

No.

The blue dot is not an alert and doesn’t mean anything is wrong with your account.
It’s just a visual reminder that there’s something inside the menu you haven’t opened yet.

Frequently asked questions

What kind of things might be “new”?

The blue dot can appear when there’s something you haven’t seen before in the menu, such as:

A new or updated option
An offer or message
Account information you haven’t opened yet

Not all updates will look new or different straight away, but opening the menu ensures you’ve seen everything available.

Why do I see the blue dot on more than one account?

Each account has its own three dots menu.

If you see the blue dot on multiple accounts, it just means there was something unseen in each of those menus. It doesn’t mean there’s an issue with those accounts.

Will the blue dot come back?

The blue dot will only reappear if there’s something new or unseen in the menu in the future.

If nothing changes, you won’t see it again.

Do I need to do anything when I see the blue dot?

No action is required.

If you’re curious, you can tap the three dots menu to see what’s there, but there’s no need to do anything unless you want to.

Is this a new feature?

The blue dot itself isn’t a feature you need to use — it’s there to make it easier to spot updates or options inside the menu.

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Explore support centre topics

Why am I seeing a blue dot on my account menu?

What is the blue dot on the three dots menu?

What is the blue dot on the three dots menu?

Does the blue dot mean there’s a problem with my account?

Does the blue dot mean there’s a problem with my account?

Frequently asked questions

What kind of things might be “new”?

What kind of things might be “new”?

Why does the blue dot disappear when I open the menu?

Why does the blue dot disappear when I open the menu?

Why do I see the blue dot on more than one account?

Why do I see the blue dot on more than one account?

I opened the menu, but nothing looked new. Why did I see the blue dot?

I opened the menu, but nothing looked new. Why did I see the blue dot?

Will the blue dot come back?

Will the blue dot come back?

Do I need to do anything when I see the blue dot?

Do I need to do anything when I see the blue dot?

Is this a new feature?

Is this a new feature?

Did you find this answer helpful?

Great, thank you.

Can you please tell us why?

Thank you.

Thank you.

Thank you.

Thank you.

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