Manage your loan

For customers impacted by Coronavirus we offered the ability to take a 3 month repayment break, which could be extended to 6 months. This option finished on 31 July 2021.

At the end of the break we provided the following options:

1. If you were able to make your deferred repayments (known as arrears) in full at that time, no extra interest was charged.

2. If you are unable to make your deferred payments in full, and you were not in arrears at the time you applied for a repayment break, you could extend your loan term in order to maintain your existing monthly repayment amount.  As notified, we will charge additional interest if the loan term was extended, so you will pay more interest overall.

No, you don’t need to worry. If your loan repayments were up to date when requesting your original repayment break, then we didn’t report negative data to the credit reference agencies provided you either repaid the missed payments in full at the end of your break or added your missed payments to your loan via an extension to your term. As notified, we will charge additional interest if the loan was extended, so you will pay more interest overall.

If your missed payments remain outstanding do contact us to agree next steps, as any outstanding arrears may impact your ability to obtain further credit from us.

You can request your loan statement online. Simply follow the link below, you will then be asked to fill in your details and we will send your annual statement to your account address, you should receive this in 7 – 10 working days.

Request your loan statement

If you’re looking to find out how much interest you are paying on your loan, you need an ‘Amortisation Table’. This shows the amount of interest that you pay for each loan payment that you make over the period of your loan.

Simply follow the link below, you then will be asked to fill in your details and we will send an easy to understand amortisation table to your account address, you should receive this in 7 – 10 working days.

Request your amortisation table

We will send you a notification to let you know we’ve received your amortisation table request. You can choose to receive this notification by email, text or both.

For customers impacted by Coronavirus we offered the ability to take a 3 month repayment break, which could be extended to 6 months. This option finished on 31 July 2021.

At the end of the break we provided the following options:

1. If you were able to make your deferred repayments (known as arrears) in full at that time, no extra interest was charged.

2. If you are unable to make your deferred payments in full, and you were not in arrears at the time you applied for a repayment break, you could extend your loan term in order to maintain your existing monthly repayment amount.  As notified, we will charge additional interest if the loan term was extended, so you will pay more interest overall.

No, you don’t need to worry. If your loan repayments were up to date when requesting your original repayment break, then we didn’t report negative data to the credit reference agencies provided you either repaid the missed payments in full at the end of your break or added your missed payments to your loan via an extension to your term. As notified, we will charge additional interest if the loan was extended, so you will pay more interest overall.

If your missed payments remain outstanding do contact us to agree next steps, as any outstanding arrears may impact your ability to obtain further credit from us.