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Sending us documents

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What documents do I need to send to you?

If you've already told us about your bereavement using our online form and not yet sent us the death certificate, we'll need to see this before we can write to you about the estate. If you don't have the Registrar's issued death certificate yet, you can send us one of the below:

  • Coroner's Death Certificate
  • Interim Death Certificate
  • Solicitor Death Verification Form
  • Foreign Death Certificate.

We'll check if a will & codicil is held by our late customer as we'll need to see either the original or a certified copy of the signed, dated and witnessed will & codicil before we can release our late customer's account information.

We may need to see some additional documents and will write to you if they are required:

  • Proof of Identification
  • Proof of name change
  • Letter of renunication
  • Grant of Representation (England & Wales)
  • Certificiate of Confirmation (Scotland)
  • Account Closure form(PDF 157KB).

If your documents are issued outside the UK or are not in the English language, please visit our Documents issued outside the UK page for more information.

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How do I send my documents by email?

Preparing to email documents

To help us verify your documents, please make sure any photos of them you send to us are in colour and readable with the whole document visible on the photo. You can send us photos of your documents as an attachment to our dedicated email address. If you can't send us a photo of your original documents we can verify copies that have been certified by a solicitor.

Please make sure the documents you are going to send to us are in one of these file types; PDF, JPEG, JPG, BMP; DOC, DOCX, GIF, PNG, or TIF. Please note, we're not able to verify documents that have been sent in any other format.

Ready to email us?

To help us process your documents quickly you can quote your unique BER reference in the subject field. If you don't have the unique reference please include the first name, surname, account number and sort code or date of death of the person who has died.

Send your photo attachments to berdocuments@rbs.com

Please note, this is a no-reply email address and we won't be able to respond to any questions or queries sent to this email address.

If you have any questions or queries you can speak to us via webchat. We're available Monday to Friday 8am to 6pm.

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How else can I send you documents?

In Branch:

If you're in the UK you can present your original documents, including original proof of identification in person. To find your nearest branch, please use our branch locator.

Sending by post:

We recommend any documents you send to us by post are certified. Sending original documents to us by post is not as secure and when we return them to you, we can’t track the letter, which could result in lost documents. When sending us your documents by post please ensure you include a cover letter quoting your unique bereavement reference number or the full name and account details of your loved one. We can not accept any original photo ID by post. 

If you're posting us documents from the UK, our address is - 

Bereavement Services
PO Box 5612
Manchester
M61 0WN.

If you're posting us documents from outside the UK, our address is -

Bereavement Services
NatWest Bank
Manchester Customer Communications Hub
1 Hardman Boulevard
Manchester
M3 3AQ.

Is there anything else we can help you with?