Important information

By submitting this form, you confirm that all of the information is accurate, and true to the best of your knowledge.

You accept that disputed transactions are not guaranteed to be successful, and that further information and documentation may be required from you. Failure to provide this information may limit our ability to help.

We reserve the right to reverse any upfront refunds that we may give you while our investigation is ongoing.

It is important that you provide accurate information to us about your disputed transaction. If false or inaccurate information is provided and/or fraud is identified or suspected, details will be passed to fraud prevention agencies. Law enforcement agencies and other organisations may access and use this information.  We may access and use information from fraud prevention agencies to prevent fraud and verify the accuracy of your claim. If we, or a fraud prevention agency, determine that you pose a fraud risk, we and others may refuse to provide the services and financing you have requested, to employ you, or we may stop providing existing services to you.