Payment not Processed

Please be aware that your payment has not been processed yet, as you don’t have the current version of the RBS app installed on the mobile device you are currently using.

To complete your payment access the RBS mobile app used previously and follow the steps you normally would to approve the payment, then once you have approved it in the app, return to this device to finalise your payment.

For more information see Approve transactions through the app.

If you no longer have our Mobile app Installed you will need to reinstall the app and register to complete your payment

or

If you want to use this Mobile device in the future,  please follow the steps in the link below to add our mobile app to this new device.

Mobile Banking | Register and Download the App | Royal Bank of Scotland

Our app is available to personal and business banking customers aged 11+ using compatible iOS and Android devices. You'll need a UK or international mobile number in specific countries.