Enter your personal details. We’ll need details including your name, date of birth, sort code and account number. If you are a mortgage only customer, the sort code will always be (83 - 05 - 00)
We’ll show you your customer number on screen (you're making good progress at this point). Make a note of it as you’ll need it when you log in, in the future. If we don't need anything else from you you'll skip straight to step 7, but you may need to go to step 4, don't worry we'll let you know on screen
We'll then send you an activation code. We'll send you your activation code in a text message. Or if we don’t have your phone number, we’ll send it through the post
Go to the Royal Bank of Scotland website and click ‘login’ in the top right-hand corner, have your activation code to hand
On the login page, type in your customer number and activation code
Now you need to choose a password and PIN and commit them to memory. The PIN should be four digits long and your password can be between six and twenty characters and contain both letters and numbers
Done, finished, complete. Now you can manage your finances anywhere you can get online (you can also register for our mobile app too)
If you've forgotten or aren't sure of your login details for Digital Banking, don't worry. By re-registering (opens in a new window) for the service, you'll be reminded of your Customer Number, and be able to choose a new PIN and password.
Here are some reminders which you may find helpful:
Your Customer Number
This has up to 10 digits starting with your date of birth (DDMMYY) and then your unique number (up to 4 digits), which identifies you to the bank. If you’re still not sure, but have an active debit or credit card, you can use the 16 digit card number followed by your usual Digital Banking PIN and Password.
Your Digital Banking PIN
This is the 4-digit number you chose when you registered for Digital Banking or Telephone Banking. It could be different to the numbers you use with your debit or credit cards.
Your Digital Banking password
This is the password you chose when you registered for Digital Banking or Telephone Banking. It will be between 6 and 20 characters and include at least one letter and one number.
If you're still not sure, but have an active debit card and know your account details, you should be able to log in within a few minutes by answering some questions on our Digital Banking re-registration form.
We will let you know by text and email to acknowledge your enrolment or re-enrolment for Digital Banking.
To order a replacement card reader watch the below video or read our step-by-step guide.
Make payments and transfers in Digital Banking
You can make a range of payments easily and securely with Digital Banking. The most common payments are payments to someone you have paid before, new payments and transfers between your Royal Bank accounts.
Find out how you can make these payments from Digital Banking.
Under Make a payment or Transfer click 'Make a payment or transfer'
Select the account to want to make the payment from
Click on 'Pay someone new'
Enter the details of the new personal or business you wish to pay and click 'Next'
You will then be informed that the details enter either Match, close match or don't match the persona you are looking to pay. You can choose to go back and re-enter these details or if happy to continue tick that you understand the risk and click 'Next'
You can then change the name that will appear on your statement and enter a payment reference, then click 'next'
You will now be brought back to enter the amount you wish to pay and select if you want to make the payment now or schedule it for a later date
You will now see a screen confirming the details you have selected. If you are happy to continue tick the scam warning message. You will then be asked to authorise this payment using your card reader. Follow the onscreen instructions and click 'Confirm'
Well done! You will see a final confirmation screen showing that your payment has been arranged. You can now go back to review your accounts or make another payment
Under Standing orders click 'Manage standing orders'
You will now see all the standing orders you currently have set up
Select a standing order and click 'View standing order' to view more details or 'Cancel standing order' the 'Confirm' to cancel it
You will then see a confirmation screen confirming cancelation of the standing order.
You can cancel a standing order online up to 6:00pm on the previous working day before it is due. However, if you do not want the payment to leave the account, this will need to be cancelled at least 48 hours working hours before this is scheduled to leave.
Under Standing orders click 'Create a new standing order'
Enter the details of the company or personal you are wanting to pay and click 'Next'
You will then be informed that the details entered either match, close match or don't match the persona you are looking to pay. You can choose to go back and re-enter these details or if happy to continue tick that you understand the risk and click 'Next'
You can then change the name that will appear on your statement, enter a payment reference and set how long you want the standing order to run for. Then click 'next'
Select the account you want to standing order to take the funds from, the payment amounts, date and frequency
You will now see a screen confirming the details you have selected. You will then be asked to authorise this payment using your card reader. Follow the onscreen instructions and click 'Confirm'
All done. That's your standing order now set up. You can now go back to review your accounts or set up another payment
A card reader gives you an extra level of security when using Digital Banking, and you may need to use it to confirm your identity when logging in if you don’t have a mobile number, or you’ve recently updated it with us.
When you bank online, you'll also need a card reader to:
set up a payee
make a payment for the first time
update any regular payments, like standing orders
update personal details, like your mobile number, PIN, email address or password
manage your activity alerts
Don't have a card reader? You can order one by:
Logging into your Digital Banking
Select 'Security' from the menu in the 'Using a card reader' section
You are able to search transactions on your account using your Digital Banking.
You can view and search your transactions and statements going back 7 years using Digital Banking, provided of course that your account has been open throughout that period.
Log in to Digital Banking
Select 'Statements' from the left hand menu
Then from the 'Search for a transaction' section click on 'Search transactions'
Follow the on screen instructions.
You can search through your statements by transaction type, date, description or amount.
You can now also save and print a copy of your transactions. Using the search options to set what you'd like to make a copy of, either to export or print. You can select the format to export your transactions to, including Excel and PDF.
You'll need a Digital Banking activation code when you register or re-register for Digital Banking. It's used to generate or reset your security number and password for your online access.
We'll send your activation code by text message if you have a valid mobile number, or by post if you don’t have one on file. You should receive a text message immediately, which is valid for 20 minutes. Or if it’s sent by post it should arrive in 7-10 working days, and will be valid for 45 days from the date on the letter.