Coronavirus – We’re here to support you

Banking with Royal Bank of Scotland

Royal Bank of Scotland
Banking in a branch

What to expect when visiting a branch

At the moment, social distancing is in place in our branches to help keep our customers safe. This means that there may be queues at our branches, and it might take a bit longer for you to be served. Read on to find out all the ways you can save time and stay safe by doing your banking at home.

To help you avoid queuing, see what you can do in the Royal Bank app and Digital Banking

  • App available to customers aged 11+ with a compatible iOS or Android device and a UK or international mobile number in specific countries
  • Digital Banking available to customers aged 11+ with a Royal Bank of Scotland account

See how easy it is to use your app for banking

How to register for the app

Get the Royal Bank app in minutes. Our videos and step-by-step guide make it even easier to get yourself up and running with the app.

Not ready to get the app yet?

No problem, we've got some great information to help you feel confident with Royal Bank app.

What can you do in a branch?

If you need to pay in cash or a cheque, please visit a branch or your nearest post office. You may be asked to use our automated services in the branch to pay in cash and cheques.

For large cash transactions, see our updated guidance

Branch bank holiday opening hours

Our branches may close on the bank holidays listed below. Check our branch locator for your local branch opening hours using our Find your Nearest Branch service.

To check our mobile branch routes and times, please visit our Banking with us page.

Festive opening hours for branches

Want to speak to us face to face?

If you need to speak to us face to face, please use one of the services below:
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Branch banking

When you visit a branch our team will help you to complete your banking using our automated and digital services, helping to keep you safe and secure at all times.

Video banking

Our Video Banking service provides you with banking from the convenience of a location of your choice. You’ll be able to get a Financial Health Check and review all of your financial needs.

Using the Post Office®

Not near a NatWest branch? We’ve increased the number of services available at thousands of Post Office outlets across the UK giving you more choice for how you bank with us!

Is there anything else we can help you with?