On this page
Overlay
Support centre
If you need a helping hand, we’re here
We’re here to help
Cora is our very helpful digital assistant. And on the odd occasion Cora can’t help you, you'll be passed on to a real member of staff.
Search FAQs
Questions we’re often asked
Accessible banking
If you have an impairment, disability or health condition, here’s how we’re making banking easier for you.
Information Message
Want to complain?
If something hasn’t gone as you expected, we’re sorry. To put things right, we need to know what went wrong. Let us know all about it online, or via WebChat.
Information Message
Avoid getting scammed
Learn about fraudsters’ latest tricks, and get advice on how to combat them. If you’re a victim of fraud, we’ve plenty of support for you too.
Information Message
PPI claims
Have a question about Payment Protection Insurance (PPI)?
Banking with Royal Bank of Scotland
Service status
We need to maintain and update all our services - from our website and mobile app to our ATMs and credit card processing. You can check on the status of our services any time you like.
Send us some feedback
We always welcome your feedback – we’re happy to listen whether you have received fantastic service from RBS or if something hasn’t gone so well. Whether you have experienced it in branch, over the phone or webchat, we would love to hear your feedback through our Feedback Form.
What’s happening with Brexit?
Get some useful information on Brexit, how it might affect you and how we’re planning for it.