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Stop a cheque
You can do this in Digital Banking or the mobile app.
- In the app, select the account that the cheque is debiting from.
- Tap 'Cheques and stationery'. then 'Stop cheque'
Or, log in to Digital Banking and click 'Chat to Cora'. Cora, our digital assistant, will take the details and stop cheques for you there. We’ll process requests received on a weekend or bank holiday on the next working day.
Manage standing orders
You can create, amend and cancel standing orders in Digital Banking or the mobile app.
- Log in to Digital Banking, go to ‘Payments and transfers’ then ‘Manage Standing Orders’.
- When using the app, choose the correct account and then select ‘Standing Orders’.
If you're registered with Bankline
Please log in to Bankline. Then go to the ‘Payments’ top menu, select 'Standing orders' and click ‘Set up or change a standing order.’
If you don’t have Bankline, Digital Banking or the mobile app
Digital Banking or the mobile app are the quickest and most secure way to set up, cancel or amend a standing order. You can register for Digital Banking using Set up Digital Banking.
If your account is not registered to use Bankline, Digital Banking, or Mobile Banking you can Contact Us and we’ll help you with your request.
If your account is held in the Channel Islands, Isle of Man or Gibraltar
Visit our Royal Bank of Scotland International Contact Page and get in touch with us to request a new standing order.
View payments and send money
To view recent payments and your account balance, log in to Digital Banking. You’ll find your balance and available balances on the ‘Account Summary’ page.
You can also view your balances and recent payments on our Mobile app.
How to make a transfer between your accounts
- Select the 'Payments' icon from the home screen and make sure you have selected the account you want to make the transfer from
- Select the account that you want to transfer to, and the amount. You can add a reference if you want to
- Choose the date you want to send the money on, now or in the future, then select 'Make transfer'
- Limits may apply
Order account statements
Log in to Digital Banking, go to ‘Statements & transactions’ then ‘Statements’.
Not got Digital Banking? You can sign up here. You'll need your account number and sort code.
To change your statement preferences:
You can choose to receive your statements paperless, ready to download in Digital Banking and Mobile Banking, by managing your paperless preferences.
In Digital Banking, go to 'Paperless settings' at the top menu.
In the Mobile Banking app, tap on your profile icon and select 'paperless settings'.
For each of your accounts you'll be able to select if you want to receive it by post or online. Save the changes when you've finished your selection. You can change this at any time.
You'll need to speak to our webchat team to change the frequency of your statements.
Our team are online 7am to 8pm Monday to Friday, 8am to 8pm on Saturdays, and 9am to 5pm on Sundays.
Click ‘Chat to Cora’ to get started.
Cancel a direct debit
You can do this in Digital Banking or our mobile app.
Digital Banking:
Once logged in, got to 'Payments & Transfers". From the 'Direct debits' section, select 'Manage direct debits'. If you need any help, click the support button there.
The mobile app:
From the app, choose the account with the direct debit you want to cancel, then select 'Direct debits'.
If you don’t have Digital Banking:
You can cancel a Direct Debit using the digital form below.
The form will ask for the email addresses of the people with signing permissions on the account.
We’ll then email your signatories and ask them to authorise the request.
Change payment limits
Mobile App and Digital Banking
You can now update your daily payment limits in the mobile app or Digital Banking. The maximum limit is £50,000.00 per account for Business customers across Digital, Mobile & Open Banking. Payments made on a Saturday, Sunday or Bank Holiday will form part of the next working day's allowance.
- To change your ‘Payment limits’ using the Royal Bank mobile app, tap on the ‘Payments’ icon at the bottom of the screen, select ‘Payment settings’ then ‘Payment controls’ and then ‘Payment limits’.
In Digital Banking, select ‘Payments and Transfers’ from the top menu, then on the Payments and Transfers page, select ‘Manage payment limits. - Select the limit you wish to amend.
- Select the amount you wish your limit to be set to, this can only be changed in increments of £500.00
- Select ‘Next’ to navigate to the next page.
- If decreasing your limit, please confirm the change and your limit will take effect immediately.
- If you wish to increase your limit, please follow the on screen instructions for support. On mobile app, you will need to use biometric approval to complete the limit change.
In Digital Banking, you will need to provide authentication via Multi Factor Authentication or your card and card reader, depending on what you have set up.
Find out more about Mobile Banking
Find out more about Digital Banking
Telephone
Payments via telephone banking are limited to £10,000.00.
Releasing bank security on a loan
Do you have business lending with us that’s secured by an asset or other form of security?
If you want to release this asset from the loan you can contact our team on 0345 600 2230
From outside the UK +44 345 600 2230
For Relay UK 18001 0345 600 2230
You'll need:
- Your Business Loan Account number and sort code.
- Full Property address to be released, including the Title number and date charge registered, if known. If the property is in Scotland, you must use a solicitor and provide their details
- Type of security to be released e.g. property, guarantee or life policy.
- Your contact information
Without all this, we'll be unable to process the request.
Unless the loan is fully repaid, any requests to release security will need to be reviewed and approved and will be subject to credit approval.
Is the release for a Limited Company?
Check if the property legal charge is outstanding at Companies House or at the Land Registry before contacting us.
If it is at Companies House, it's the responsibility of the Legal Estate Owner to arrange for the completion and filing of the appropriate forms at Companies House. Check the Land Registry records here.
Are you a Solicitor acting on behalf of a customer?
We can only accept written requests, as we need the customer's written consent. You can send the request to:
RBS Business Banking
PO Box 16204
Birmingham
B2 2WP
You'll need to provide:
- Customer name and full address, including the post code and the customer's date of birth
- Business name and Business Loan Account number and sort code
- Full Property address to be released, along with Title number and date charge registered
- Type of security to be released
- Customer's written consent
- Your contact information
Change your business/statement address
The quickest way to change your business address, your statement address, or both is through the mobile app or Digital Banking.
In the mobile app:
- Log in to the mobile app.
- Click on your profile.
- Select ‘Manage your business details’.
- Then select ‘Address details’ and choose the address details you want to update.
To make changes in the App, you’ll need to be registered for Biometric approval.
In Digital Banking:
- Log in to Digital Banking.
- Click on 'Chat to Cora’ .
- Type ‘change my business address’ in the chat window. Cora will take the details and process your request.
If you need any help in registering for either the mobile app or Digital Banking just click on ‘Chat to Cora’.
If you don’t use the mobile app or Digital Banking:
Please get in contact with us to make the change.
Change your business name
The quickest way to change your business name is through the mobile app or Digital Banking.
In the mobile app:
- Log in to the mobile app.
- Tap 'Help’ on the bottom of the screen.
- Tap ‘Chat to Cora’ and ask Cora to ‘change business name’. Cora will take the details and process your request.
In Digital Banking:
- Log in to Digital Banking.
- Click on 'Chat to Cora’ in the bottom right.
- Type ‘change my business name’. Cora will take the details and process your request.
If you don’t use the mobile app or Digital Banking:
You can update your business name using our digital change business name form.
Change your primary contact
The quickest way to change your primary contact is through the mobile app or Digital Banking.
In the mobile app:
- Log in to the mobile app
- Tap ‘Help’ on the bottom of the screen, then ‘Chat to Cora’
- Type ‘change primary contact’, in the chat window. Cora will take the details and process your request.
In Digital Banking:
- Log in to Digital Banking.
- Click on 'Chat to Cora’.
- Type ‘change primary contact’. Cora will take the details and process your request.
If you need any help in registering for either the mobile app or Digital Banking just click on ‘Chat to Cora’.
If you don't use the mobile app or Digital Banking:
You can change your primary contact using our digital change primary contact form.
Change your business contact details
The quickest way to update your business email address and phone number is through the mobile app or Digital Banking.
In the mobile app:
- Log in to the mobile app
- Click-on your profile.
- Select ‘Manage your business details’.
- Then select ‘Your business contact details’ and choose the contact details you want to update.
To make changes in the App, you’ll need to be registered for Biometric approval.
In Digital Banking:
- Log in to Digital Banking.
- Go to 'Your details' in the top menu.
- Select the 'Business' tab.
- From there, go to ‘Manage business details’ to get your details updated.
To make changes in Digital Banking, you’ll need to be registered for Biometric approval or have your card reader to hand.
If you need any help in registering for either the mobile app or Digital Banking just click on ‘Chat to Cora’.
Manage your signatories
Change your signatories
If you need to add, view or remove signatories on your account, you can do this on the mobile app.
Your business will need to be either:
- A sole trader
- A limited company
- A UK Company Limited by Guarantee
Order a cheque or paying-in book
You can order cheque books and paying in books by using this form:
Cheque and paying-in book order form
Once you’ve placed your first order via the form, you can log in to Digital Banking or the mobile app. Then Cora, our digital assistant, can also place the order for you.
Click ‘Help’, then ‘Chat to Cora’ and ask Cora to ‘order cheque book’.
Apply for or manage an overdraft
The easiest way to apply for an overdraft is to log in to Digital Banking, click the ‘Business’ tab and click ‘Overdrafts’ under ‘Our products’ on the right.
If you prefer, you can complete our online application form below.
For more information, and to apply, visit our Business Overdrafts page.
How to increase or decrease an existing overdraft
Our new online application form is the fastest way to apply for a limit increase to your existing business overdraft.
Security may be required. Product fees may apply. Over 18s only. Subject to status, business use only.
Certificate of interest
You can order these in Digital Banking and the mobile app.
Digital Banking:
Log in and go to the 'Statements & transactions' menu. Under 'Your statements' select 'Certificates of Interest'.
Mobile app:
From the app, choose the account you want and select ‘Certificate of Interest’.
If you don’t have Digital Banking:
You can also order a certificate of interest using our digital form below.
It will ask for the email addresses of the people with signing permissions on the account.
We’ll then email your signatories and ask them to authorise the request.
Certificate of balance
You can order a certificate of balance in Digital Banking.
Log in and select ‘Need help’. Click ‘Chat to Cora’ and type ‘order certificate of balance’ in the chat window. Cora will take the details and process the request for you.
If you don't have Digital Banking:
You can also order a certificate of balance using our digital form below.
Open an additional account
If you have Digital Banking or the mobile app
Our digital assistant, Cora, could open an additional account for any account type you already have.
Log in to Digital Banking and click ‘Chat to Cora’. If you’re in the app, tap ‘Help’ then ‘Chat to Cora’.
Type ‘open additional account’ in the chat window and Cora will take the details and process your request.
Don't have Digital Banking or our mobile app?
You can download the form below to open additional accounts for businesses that you already hold accounts for.
- Download Adobe Acrobat Reader (free)
- Right-click the link below and select 'save as' to download it to your computer (not a phone or tablet)
- Right-click the form in its saved location and select 'Open with Adobe Acrobat Reader’
Get support downloading the form
To send the form back to us:
- If you’re a business customer (turnover under £2m), send the completed form here
- If you’re a commercial customer (turnover over £2m), please return the completed form to your dedicated service team.
Close an account
The best way to close your account depends on what kind of account it is.
Start a chat to manage your account
Cora our digital assistant, can help you complete your account tasks.
Whether it’s best done through Digital Banking, with an online form, or a chat, we’ll get you to the right place.
Digital Banking and our mobile app
Sign up for Digital Banking and you’ll be free to manage your business accounts and finances 24/7.
Register for our mobile app to do your banking from your phone. Together, they’re the quickest way to get things done.
Information Message
Digital Banking is available to business account customers. You can add up to 50 business accounts in Digital Banking. Mobile app available to customers with compatible iOS and Android devices and a UK or international mobile number in specific countries. Biometric approval is available to eligible mobile app customers aged 16+.
Complete account tasks quickly through Digital Banking
- Check your balances
- Set up, amend or cancel a standing order
- Report your debit card stolen, lost or damaged
- Transfer money between accounts
- Pay a bill or make a payment*
- Manage your savings accounts
- Set up business alerts
*Limits may apply.
Information Message
Manage your credit cards
On our dedicated cards page, you’ll find helpful information on how to view and manage your cards online.
You can add new cardholders, update card details and manage your credit.