Standing orders are fixed, regular payments.
Here's how to set one up.
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Why use a standing order?
Standing orders can help you to organise your finances by making regular payments smoother. These could include:
- Recurring supplier or vendor payments
- Monthly office lease or commercial property rent
- Regular payments to contracted services (e.g., cleaning, security, IT support)
- Routine transfers to corporate savings or reserve accounts
- Scheduled charity donations.
What is the difference between a Direct Debit, Standing order and a Subscription?
A key difference between these types of bills is who organises each payment.
A Direct Debit is a regular bill payment that can vary in value, taken automatically by a company. Your broadband provider, for example. You're covered by the Direct Debit Guarantee scheme if a payment is taken in error.
A standing order is a fixed, regular payment that you set up to pay another organisation or supplier, for example, recurring payments for commercial rent, contracted services, or routine transfers into a business savings or reserve account.
Finally, a subscription is a recurring debit card payment for a service or product that can vary in value. Streaming services, for example.
How to set up a standing order with the RBS app
Got the RBS app? Here’s how to set up a standing order from your mobile:
- On the app’s home screen, tap ‘Payments’.
- Choose ‘Regular payments’ > ‘Standing orders’ > ‘Create standing order’.
- Select to pay a person, business, or your own account, and confirm the details.
- Add the amount, frequency of payments, plus a description.
- Sometimes, we may ask you to authenticate a standing order using face biometrics.
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Using RBS Digital banking
You can also use our online service to set things up:
- Once logged in, click ‘Payments and transfers’.
- Select ‘Standing orders’ > ‘Create a new standing order’.
- Type in the name and account details of the person or business.
- Choose the length of the standing order and a payment reference.
- Confirm your account and the payment amount. Plus, the payment date and frequency.
- Check all the details. Then authorise the standing order through the RBS app or your card reader.
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Things to keep in mind
Depending on your bank, you may be able to cancel a standing order:
- Online
- Through their mobile app
- Using telephone banking
- In branch.
You won’t need permission from the person or business you’ve been paying. But you might want to let them know of any changes, just to avoid crossed wires.
It’s also worth giving your bank plenty of notice when exploring how to stop a standing order. This will give them enough time to process your cancellation request before the next payment date.
At RBS, you can cancel a standing order online up to 6:00pm on the previous working day before it’s due. However, if you don’t want the payment to leave the account, this will need to be cancelled at least 48 working hours before it’s scheduled to leave.
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Cancelling a standing order with RBS
Using Bankline:
- To cancel a standing order, first select ‘Payments’ from the top menu, then select ‘Standing orders’.
- Select the account the standing order is on.
- You’ll now see the list of standing orders on this account. Click on one to see the full information and then click ‘Cancel standing order’.
- You’ll then just need to click ‘Confirm cancellation’ in the pop up. Once clicked we’ll cancel the Standing Order within two business days and cancel any future payments after this.
If you cancel a standing order and there's a payment due within the next two working days, please contact your customer support team.
Using the RBS app:
- Go to the home screen and tap ‘Payments’.
- Tap on ‘Regular payments’ > ‘Standing orders’.
- Select the standing order you’d like to stop.
- Tap on ‘Cancel standing order’.
Via RBS Digital Banking:
- Log in and click ‘Payments and transfers’.
- Click ‘Manage standing orders’ under the ‘Standing orders’ section.
- Choose the relevant standing order from the list.
- Click ‘Cancel standing order’ > ‘Confirm’.
If you need to cancel a standing order and it’s within the 48 working hour window, our front line telephony teams may be able to assist in the cancellation of the standing order, rather than it being cancelled online or via the app.
Remember, once a standing order has left an account, it can’t be recalled.
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