How can we help?

All the help you need with Bankline in the way you want.

Sending us a message is a really quick way to begin, just click the ‘Chat to Cora’ button.

What help is available?

Cora, our digital assistant, is here 24/7 to answer your questions and direct you to the right team. Click the ‘Chat to Cora’ button. 

Our messaging team is available 8am to 6pm, Monday to Friday.

Search our FAQ hub, join an interactive webinar and download user guides.

You can call the Bankline Helpdesk for support with more complex queries.

Bankline Webinars

Learn from our Bankline experts in these free, interactive online sessions. Book your place on a webinar today and unlock the full potential of Bankline for your business. We have webinars that cover:

  • Creating and managing users for administrators (45-60 mins) 
  • Accounts and Account Servicing (45-60 mins) 
  • Bankline security for administrators (45 mins).
  • Making payments (60 mins).

Bankline Security

With Bankline, the power is in your hands to tailor your security, with a range of features available to help protect your business.


To see how these features work and how to use them, you can watch this short video.

Support videos

Find quick demonstrations of how to get things done, from stopping cheques to setting up users and optimising security controls.

And for the latest tips and updates to help you get the best out of Bankline, visit our blog.

Get in touch

Cora, your digital assistant, can quickly help with your question, or connect you to the right team. Click the 'Chat to Cora' button to begin.

If you'd prefer to give us a call, our Bankline helpdesk is here to help with more complex Bankline queries.

0345 300 2952

+44 1268 502128  (outside the UK)

Lines open 8am to 6pm, Monday to Friday. Calls may be recorded.

Customers with hearing and speech impairments can use Relay UK to contact us. Enter 18001 before our telephone number if you're in the UK, or dial +44 151 494 1260, if you're calling from outside the UK.