We're making our branches easier for everyone to access, wherever possible. Our steps have handrails, and we now have low-level writing shelves for wheelchair users.
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Accessibility
We've committed to making our services available to all
Banking my Way
Banking my Way is a free service that allows you to record information about the support or adjustments you need to make it easier to bank with us.
We'll share the information you give us with our teams at Royal Bank. This means you won't have to remind us about your requirements every time you get in touch.
How to register for Banking My Way
If you have Digital Banking, follow the steps below to get started.
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01
Log in to Digital Banking and select 'Your details'.
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Go to 'Banking My Way' and select ‘Find out more about Banking My Way' from the list.
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Create a new Banking My Way record by choosing ‘Manage my personal settings’ and entering your requirements when prompted.
Digital Banking is available to Royal Bank business account customers. The mobile app is available on selected iOS and Android devices with a UK or international mobile number in selected countries.
How we're updating our branches and services
However you choose to bank with us, we're committed to making it easier. Take a look at some of the changes we're making to our branches, cash machines and services.
Cash machines adapted for wheelchair users
Our new cash machines are being installed at heights suitable for wheelchair access, wherever possible. Need a PIN number in Braille? We'll provide it free of charge.
We're making it easier for you to correspond with us
We can provide account statements, brochures, and your general correspondence with us, in Braille, large print or on audiotape.
We're committed to making our site more accessible
We support the Web Accessibility Initiative (WAI) and our product directory has been designed to meet the WAI recommendations.
Tech that improves your online experience
Mobile or tablet users can select the accessibility options in iOS and Android when viewing this site. If you have a desktop, all major screen reader software should work. We also use keyboard shortcuts.
