Find onward support
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Step 3
The final step
Here, we’ll look to the future and help you get the very best from Bankline.
1. Check in with your team
Once you’ve had time to start using Bankline, we recommend arranging a quick check in with your administrator and team.
You could ask questions about how your team uses Bankline and cover things like:
- Are the roles and limits you’ve been given with working out?
- Any tips, ideas, or best practice to share.
- Should you be using the Bankline Mobile app?
- Security protocols and processes.
2. Security advice
We recommend signing up for our fraud awareness webinar.
It’s not Bankline specific, but it will help everyone in your team to be aware of common threats, like invoice redirection scams, and how to guard against them.
For general security advice and support you can visit our security centre for support.
The National Cyber Security Centre also has free resources for organisations of all sizes.
Bankline Mobile
Consider if Bankline Mobile could be useful to your team.
With the app you can take Bankline on the move, and do essential everyday things like:
- Checking balances and accounts.
- Raising and approving payments without a smartcard, by using your phone’s biometrics (if your phone has fingerprint and/or face recognition).
- Depositing cheques, up to certain daily limits.
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Bankline Mobile is available to Bankline customers on selected iOS and Android devices with a UK or international mobile number in selected countries. It’s free to use and download, but standard payments fees still apply.
Join our Customer Panel and tell us what you think
Joining our customer panel is a great way to find out about new developments in Bankline and share your views.
If you join, we’ll reach out with news about new features and opportunities to take part in testing and research.
You’ll be helping us shape the future of Bankline, and making sure it works well for you and your team in the process.
Join the panel
If you have specific feedback you’d like to share, just drop us a line at banklinefeedback@rbs.co.uk
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Bring your other Royal Bank services together in Bankline
If you use other Royal Bank services you may be able to connect some of them in Bankline. This means you could open them securely from your Bankline session, without needing an additional log-in step.
Currently you can connect your ClearSpend and Agile Markets accounts, and we’ll be adding more services and more integrated features over time.
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We hope you enjoy using Bankline!
That’s it, for now. You and your team should be in a great position to get the best from Bankline, and we’ll still be here to help whenever you need us.
Thank you for taking the time go through this hub.
If you’ve any feedback for us about the hub or Bankline, please drop us a line at banklinefeedback@rbs.co.uk
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