What is accounts with other banks

What is Accounts with Other Banks?

View your personal and business accounts and credit cards held with other UK banks registered with Open Banking in our mobile app. This feature will help you to see all your balances and transactions in one place instead of having to use multiple apps.

How do I add accounts with other banks

Click on the 'Add accounts with other banks' button on the home screen. If this button is not showing you will need to update your Royal Bank of Scotland app to the latest version first.

If you need further help to set this up, visit our Account Aggregation page (opens in a new window).

Which other banks can the accounts be added from?

You can add accounts from UK banks registered with Open Banking that we have made available in the app. The most up to date list of banks is always available in the app. We're working to add more banks into our app as soon as they become available. Please keep checking our app to see if your bank is available.

If I am not a registered online user for the other bank, can I add my accounts from the other bank(s) to the mobile app?

No - You need to be a registered online/mobile user of the other bank to use this feature.

Why did I receive a message Something went wrong when trying to add an account with another bank

There are normally three reasons why we would be unable to add an account with another bank:

The account type wasn't eligible to be added. Some accounts for example fixed rate ISAs cannot currently be added through open banking.
You do not have permission to add the account. This is normally due to how the account with the other bank is set up.
Your other bank is not responding at this time. Please try again later.

Why can't I see my newly added Current Accounts straight away?

It takes a few minutes to retrieve your account/credit card information from your other bank. Alternatively you can close the app and log back in again to refresh account information. There should not be a similar delay once the account has been added to your mobile app.

My accounts with other banks have disappeared from the app, can I re add them

You can add your accounts back in using the 'add accounts with other banks' button on the home screen. If this button is not showing you will need to update your Royal Bank of Scotland app to the latest version first.

If I close my other bank's Current Accounts, will they be removed immediately from the mobile app?

If an account is closed at the other bank, the account will be removed when the data is automatically refreshed. You can also manually refresh the data to remove the account.

I have removed my account with another bank, but it’s still showing in my other bank’s list of active open banking consents

If you have removed the account in the Royal Bank of Scotland app, we will immediately stop retrieving your account information from your other bank. We can’t communicate to your other bank that you removed your account, so your consent will still show as ‘active’ in their systems, but rest assured that no information is being shared with us after you remove an account in our app.

Is Accounts with Other Banks safe and secure?

Yes. We do not store any of the other bank's login details and the data received from the other banks is protected the same way as our internal data to ensure security. You remain in control of your data at all times and can stop using the feature at any time.

Why is the account data not always up to date?

We request up to date information from the other banks four times a day and the latest balance and transactions are displayed in the mobile app with a corresponding time stamp.

You can also select a manual refresh within the mobile app (by tapping on the refresh icon) which will pull through the up to date balance and transactions.

Do I have to sign up for Accounts with Other Banks?

No, you don't have to. You can decide to use this feature if you have accounts with other providers and you want to see all your balances and transactions in one place.

I can’t find the option to add an account from another bank

In your app, there is a button on the home screen that says ‘Add an account from another bank’. If the button is missing from the home screen, please update your app to the latest version and it should appear back on the home screen again.

Issues when adding account from other bank via Accounts with Other Banks feature

If you're having trouble adding your bank account through the "Accounts with Other Banks" feature, follow these steps to resolve the issue:

Update or Reinstall the Royal Bank of Scotland App: Ensure that your Royal Bank of Scotland mobile app is updated to the latest version. If it isn't updated, please do so. If you’re still facing issues, try deleting the app and then reinstalling it from your app store.
Install Both Apps on Your Device: It’s recommended to have both the Royal Bank of Scotland app and the app for the bank you want to add installed on the same device. Check if you have both apps; if not, please download them and log in to both before trying to add your account again.
Adjust Android Device Settings: If you are using an Android device, make sure you enable the "Open apps from a link" option in your device settings.
Check Default Browser Settings: If you’ve changed your default browser setting, then this could cause issues when adding a bank.
- iOS users: If you are using an iOS device and have changed your default browser, for example to Google Chrome, please switch back to Safari and then try to add your account again.
- Android users: If you are on an Android device and have switched your default browser, please switch back to the original one. For example, if your default browser was set to Google Chrome when you got your phone, and you then changed this in your settings, please try to switch back to Google Chrome and then try to add your account again.
Wait and Retry: If you see an error page before being redirected to the other bank for consent, wait for about an hour before trying the process again.

These troubleshooting steps should help resolve common issues related to the "Accounts with Other Banks" feature. If you continue to experience problems after following these suggestions, please reach out for support.

What is Accounts with Other Banks?

What is Accounts with Other Banks?

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