View your personal and business accounts and credit cards held with other UK banks registered with Open Banking in our mobile app. This feature will help you to see all your balances and transactions in one place instead of having to use multiple apps.
Click on the 'Add accounts with other banks' button on the home screen. If this button is not showing you will need to update your Royal Bank of Scotland app to the latest version first.
If you need further help to set this up, visit our Account Aggregation page (opens in a new window).
You can add accounts from UK banks registered with Open Banking that we have made available in the app. The most up to date list of banks is always available in the app. We're working to add more banks into our app as soon as they become available. Please keep checking our app to see if your bank is available.
No - You need to be a registered online/mobile user of the other bank to use this feature.
No. You must be able to successfully log in to your other bank to give full consent.
There are normally three reasons why we would be unable to add an account with another bank:
It takes a few minutes to retrieve your account/credit card information from your other bank. Alternatively you can close the app and log back in again to refresh account information. There should not be a similar delay once the account has been added to your mobile app.
You can add your accounts back in using the 'add accounts with other banks' button on the home screen. If this button is not showing you will need to update your Royal Bank of Scotland app to the latest version first.
Click on the account and select either the expiry notification or the 'manage accounts with other banks' button. You will be shown an option to renew or remove the account(s) connected with the other bank. After clicking renew, you need to follow the on screen steps to authorise your consent. Once you have done this, your account(s) will be connected for another 90 days. You have to renew your consent with each banking provider to be able to view their account(s).
To follow the Open Banking Guidelines, we must ask you to renew your consent to share your data with us every 90 days. If you don’t renew, you won’t be able to see your accounts with other banks in this app.
You can remove your consent in two ways:
If you have given consent to view multiple accounts from one external bank and wish to revoke consent for just one account, you can either contact the other bank to revoke consent for just one account, or you can remove both the accounts from the bank, and then add the account you want to keep back into the app.
The accounts with the other bank will be removed immediately. If there is a problem with the other bank, it may take slightly longer for the accounts to be removed. You can try again to remove the accounts once the issue with the other bank is resolved.
If an account is closed at the other bank, the account will be removed when the data is automatically refreshed. You can also manually refresh the data to remove the account.
If you have removed the account in the Royal Bank of Scotland app, we will immediately stop retrieving your account information from your other bank. We can’t communicate to your other bank that you removed your account, so your consent will still show as ‘active’ in their systems, but rest assured that no information is being shared with us after you remove an account in our app.
Yes. We do not store any of the other bank's login details and the data received from the other banks is protected the same way as our internal data to ensure security. You remain in control of your data at all times and can stop using the feature at any time.
We request up to date information from the other banks four times a day and the latest balance and transactions are displayed in the mobile app with a corresponding time stamp.
You can also select a manual refresh within the mobile app (by tapping on the refresh icon) which will pull through the up to date balance and transactions.
You should contact the other bank straight away.
Your bank may not provide us with your account information until you have verified your log-in details with them.
Tap on Help ----> "Chat to Cora" in your mobile app.
No, you don't have to. You can decide to use this feature if you have accounts with other providers and you want to see all your balances and transactions in one place.
No. The feature is available only on our mobile app.
Yes, as long as you are a registered online banking user for your Business Account.
Yes, as long as you are a registered online banking user for your Personal Current Account.
In your app, there is a button on the home screen that says ‘Add an account from another bank’. If the button is missing from the home screen, please update your app to the latest version and it should appear back on the home screen again.
If you're having trouble adding your bank account through the "Accounts with Other Banks" feature, follow these steps to resolve the issue:
These troubleshooting steps should help resolve common issues related to the "Accounts with Other Banks" feature. If you continue to experience problems after following these suggestions, please reach out for support.
Cora can help with a wide range of queries and show you how to do your banking.
