Help with Bankline

Messaging us is a quick way to get help, just click the ‘Chat to Cora’ button to begin.

What help is available?


Cora, our AI assistant, can answer your questions 24/7, and connect you to an adviser


Our webchat advisers are here 8am to 5pm, Monday to Friday


Search FAQs, join a webinar or watch our ‘how-to’ videos
Created with Sketch.


Call the Bankline Helpdesk for help with complex queries

Bankline webinars

Learn from our Bankline experts in these free online sessions. Book your place and unlock the full potential of Bankline.

Accounts and account servicing

We’ll show you how to access all your accounts and statement information. We’ll also take you through the features that let you get everyday tasks done quickly. (45-60 mins)

Making payments

Our experts will show you how to create different types of payment in the most cost-effective way. They’ll also explain how to link Bankline with your accounting software. (60 mins)

Explore more webinars

Find out what other webinars are available for Bankline users and administrators.

Bankline Security

With Bankline, the power is in your hands to tailor your security, with a range of features available to help protect your business.

Watch this short video to learn how to make these features work for you.

Get in touch

Cora, your digital assistant, can quickly help with your question, or connect you to the right team. Click the 'Chat to Cora' button to begin.

If you'd prefer to give us a call, our Bankline helpdesk is here to help with more complex Bankline queries.

0345 300 2952

+44 1268 502128  (outside the UK)

Lines open 8am to 5pm, Monday to Friday. Calls may be recorded.

Customers with hearing and speech impairments can use Relay UK to contact us. Enter 18001 before our telephone number if you're in the UK, or dial +44 151 494 1260, if you're calling from outside the UK.