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Support Centre

Websigner

Websigner

From 31 January 2026, the Payment Services Website (PSW) will no longer be compatible with Internet Explorer. To continue using TrustAssured, users will need to have compatible software, hardware and web browsers to continue accessing and using the PSW.

This means updating your current signing software from eSigner to Websigner, which is accessible through Edge or Chrome browsers and uses the new ‘black’ Gemalto SWAT readers that have been distributed in the last 12 months. 

Why move to Websigner?

Microsoft have decommissioned Internet Explorer 11, which was the browser used for TrustAssured (Smartcard and Reader) to access the Bacs Payments Services Website (PSW). In February, we shared details on how you can continue to use eSigner to access the Bacs PSW through Edge in compatibility mode. Microsoft do not have plans to decommission compatibility mode at this point, however this may change in the future.

As such we have made the decision to upgrade to Websigner now to mitigate any future risk with accessing the service. In addition, Websigner brings the following benefits: 

  • Available on both Microsoft Edge and Chrome browsers. 
  • Simplified setup for customers (No more CD software installation).
  • New Gemalto SWAT readers have increased security.

What do you need to do?

To prepare for Websigner, you will need to install the latest version of the signing software bundle which has Classic Client included. 

Once you have the latest Classic Client software, you will also need to ensure that you change your current alphanumeric PIN to numeric only. Your PIN can be updated from the Classic Client toolbox under Card Administration. 

When your new reader arrives, and you have completed the above steps, you will be able to use your existing smartcard to access the Bacs PSW through the new Websigner browser extension. 

When is this happening?

Pay.UK has confirmed that all users need to switch to Websigner by 31 January 2026 to keep using PSW without disruption. After this date, all users will need to be using Websigner with the new Gemalto SWAT readers on Edge or Chrome browsers and access to iE11 (incl. Edge compatibility mode) through eSigner will no longer be possible. 

If you have any concerns, please contact your Relationship Manager for support. 

Contact

If you have any queries, please contact the TrustAssured Helpdesk on 0370 240 5544.

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