What is a Subject Access Request (SAR)?
A Subject Access Request (SAR) is the right of an individual to request a copy of any 'personal data' we hold for them. This right is a principle of the General Data Protection Regulation.
As part of a SAR, individuals have a right to:
- a description of the information held about them
- be informed of the purposes the information is used for
- be informed of the disclosures that are made or might be made
- be informed of the source of the information
- be informed of the envisaged retention period for the data
- be informed if their data is transferred internationally, who the recipients are, and what the adequacy mechanisms for those transfers are
- Receive a copy of their personal information
Examples of Personal Information you can request
The following are examples of personal information (assuming that the information in question can be linked to an identifiable, living individual):
- Contact details
- CCTV footage
- Complaints or customer service notes
- Account transaction information
- Telephone call recordings
The Information Commissioner's Office (ICO) website provides further, useful information about SARs.
You can submit a SAR via the links below
A Subject Access Request does not provide the following:
Copies of documents - individuals are entitled to their personal information contained in documents, not the documents themselves.
Terms and Conditions, marketing correspondence and product literature, as these are not regarded as personal information.
Partnerships and Limited Company business information, as this is not personal information.
Generating Certificates e.g. Certificate of Good Conduct, Certificate of Debt.
Information in relation to a deceased person, as the Act only applies to a living individual.
Information in relation to another individual, including spouse, business partners, suspected fraudster or a member of staff, as the right is to the individual's personal information, not another person's information.
Telephone banking
Personal - 03457 242424 (overseas +44 131 5498888)
Open 7 days a week 8am-8pm (Automated service 24/7).
Business Customers in Scotland - 0345 6002230 (overseas +44 131 5498888)
Relay UK: 18001 0345 600 2230
Business Customers in England and Wales- 0345 3070900 (overseas +44 131 2420017)
Relay UK: 18001 0345 3070900
Open 24 hours a day.
Calls may be recorded.
Call charge information.
Please have your Customer Number and security number ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to Digital Banking.
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