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Here to help you

Chat to us on WhatsApp

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Stay connected with us on WhatsApp

You can now reach us on WhatsApp! Whether you have a quick question or need support with your account, WhatsApp makes it easy and secure.

Royal Bank Business WhatsApp can help you with a range of queries, including:

Accounts and balances

Payment and card queries (excluding credit cards)

Online and mobile banking

We might also contact you on WhatsApp to follow up on a request you’ve made, such as a change of mandate request. This way, you can stay informed about your account and respond with any additional information required in real time. And like a WhatsApp chat with a friend, you can reply anytime. 

Contacting us on WhatsApp

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Watch this video to learn how Royal Bank is using WhatsApp for Business. We’ll share how you can contact us, how we may use WhatsApp to get in touch with you and explain the benefits of contacting us digitally.

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Stay safe while using WhatsApp

Look for the verified badge next to our contact name when chatting to us.

Add our official WhatsApp number to your contacts. For help adding our business contact number go to the WhatsApp help centre.

Tips for using WhatsApp securely

Your security is our top priority. Here are some tips to stay safe while using WhatsApp:

Verify your contacts and make sure it’s us:

Always verify that you’re communicating with our official WhatsApp number. If you receive messages from unknown numbers claiming to be us, report them immediately.

You’ll always see a WhatsApp verified business badge next to our contact name when you’re chatting to us on WhatsApp – if it’s not there, then it’s not us.

Find out more from WhatsApp’s advice on how to verify a contact.

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Avoid sharing sensitive information:

Never share your full PIN or passwords over WhatsApp.

And remember:

  • We’ll never ask you for your full PIN or password
  • We’ll never ask you to move money or make a payment on WhatsApp
  • If you’re ever unsure, stop the conversation and contact us on a number you trust

You can find more information on text message fraud on our Business Security Hub.

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Enable two-step verification and chat lock:

Add an extra layer of security to your WhatsApp account by enabling two-step verification and Chat Lock. These features help protect your account from unauthorised access.

Find out more from WhatsApp:

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Message us anytime on WhatsApp

For help with your Business Banking queries, you can now chat with us securely on WhatsApp.

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