Hearing | RBS

Hard of hearing and deaf customers

We're working to make your banking more accessible

Add your signposting title here… Making things a little easier

In Branch

We provide hearing induction loops in all of our branches. In addition to providing fixed loops on some of our counter positions, all branches have a portable induction loop that is available for use in interview rooms.
Tell us if you’d like to activate an induction loop when you’re in the branch to help you hear more clearly with your hearing aid. Look for the setting marked ‘T’ and set it to this position. We’ll switch the loop on and you’ll be able to talk to us straightaway.
We can arrange for a British Sign Language (BSL) interpreter to be present for meetings free of charge. We’ll need a few days notice to arrange this for you.

Other features to make us more accessible

Using Minicom or Text Relay

Minicoms are available to help you get in contact with our staff over the telephone

We have minicom numbers to help you access our telephony services using Text Relay.

The numbers for the department you’re looking for are detailed on the “Contact Us” page of the website.

Using SignVideo for British Sign Language Users

SignVideo provides on demand interpretation to enable British Sign Language users to have access to telephone banking services.

You can learn more about sign Video in BSL by viewing this video. Helpful sign language video

SignVideo is available Monday to Friday, 8am to 6pm. You’ll need to have a computer or device with one of the following operating systems:

iOS devices (8 or upwards), many Android devices (4.4 upwards), PC (i3 or above) or Mac with a webcam
IE 9-11 or Firefox (for Windows), Safari for Mac
Bandwidth of at least 256 kbp/s upload and download (384 kbp/s recommended)

The first time you use SignVideo, you’ll be asked to install technology called a plug-in on your computer. It will help with the video quality and make sure your calls are secure. You only need to do this once.

Click on the SignVideo links below. You’ll be taken to a new window and connected via a secure video link to a fully qualified and NRCPD registered interpreter. Tell them that you want to speak to NatWest.

Before you call, get together any account details or information that you’ll need to identify yourself. That way, we’ll be able to get you to the right person quickly.

Customers in England & Wales

Start Using SignVideo

Customers in Scotland

Start Using SignVideo

Things you need to know:

This service is available for all account servicing, and we'll be able to help with many of your day to day banking queries and transactions. Remember, please be cautious with your personal details. We’ll never ask you to disclose your PIN, or full password. The interpreter will help deal with your request in a safe and secure way.

Your video call is relayed in real time using secure technology. However, we may record the voice conversation between your interpreter and NatWest for training and monitoring purposes.

Where to get help:

For troubleshooting or technical guidance about SignVideo, please contact help@signvideo.co.uk

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