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Help and support topics

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Account information

I am a Premier customer, how do I book a Video Banking appointment?

What are the eligibility criteria for a Reward or Premier Reward account?

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General banking information

How do I qualify for Premier Banking?

How do you define income or savings for Premier customers?

What is Royal Bank Premier Banking?

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Top help questions

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I am a Premier customer, how do I book a Video Banking appointment?

You can book a Video Banking appointment directly through your Premier Banking Manager or Premier Banking Specialist.

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    How do you define income or savings for Premier customers?

    We take into account the following when assessing income criteria:

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    How do I upgrade to be a Premier Banking customer?

    If you are thinking about upgrading to Royal Bank of Scotland Premier Banking, you can open a Premier account online or talk to us about joining (eligibility criteria applies).

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    Popular how to guides

    These step-by-step guides will help you complete everyday tasks using your mobile app or Digital Banking.

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    Make a complaint

    We always try to give you the best possible service. But sometimes we get it wrong. If we’ve got it wrong enough that you want to make a formal complaint, it’s easiest online.

    Learn how to make a complaint Open in new window
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    Make a payment

    Information about different payment types and payment limits.

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    Report a lost or stolen card

    Report a lost or stolen card is quick and easy in the app, online or in branch.

    Learn how to report a lost card Open in new window
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    Cora is here to help you

    Available 24/7

    Cora can support you ith a wide range of queries. If Cora can't help you, she'll pass you on to one of our colleagues who can assist you.

     

    Helps you change your details

    Cora can update your address and help you get your phone number, email address or name updated too.

     

    Allows you to report a lost card

    Cancel your lost card and securily order a new one.

     

    Helps you get a PIN reminder

    Forgotten your PIN? Get a PIN reminder through Cora.

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