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Premier Support Centre
We're here to help, round the clock
Try our Frequently Asked Questions
Some things we’re often asked
Access to Premier banking 24/7
Download our app
Now you can have Premier banking at your fingertips, from checking balances to making transfers and payments.
Digital banking
You can manage and keep track of your finances 24/7. All you need is internet access.
Expert help 24/7
Contact us by webchat or phone, morning, noon and night. Our Premier 24 telephone banking team have the expert knowledge and resources to help you, whenever you need it.
Make the very most of your account
View and manage the benefits of your Premier account.
How to use your Membership Benefits
If you’re a Silver, Platinum, or Black account customer, you can access your lifestyle, travel and insurance benefits online.
Do more with Premier
A Financial Health Check will consider all areas of your finances. Whether you want to take stock or you're making plans for the future, we can help.
How to avoid scams
Find out about fraudsters’ latest and most common tricks, get advice on how to combat them and some help if you’re a victim.
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How to make a complaint
We’re very sorry if something went wrong. If you feel you need to complain, the simplest way of doing so is online.
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How we’re making banking more accessible
Find out how our accessibility services help with everyday banking, including our accessible debit card developed with the RNIB.
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Find out whether our services are running
Services mean anything from our website and mobile app to our ATMs and credit card processing. Once in a while, some are down for maintenance.