Premier Support Centre

We're here to help, round the clock

Try our Frequently Asked Questions

Access to Premier banking 24/7

Download our app

Now you can have Premier banking at your fingertips, from checking balances to making transfers and payments.

Digital banking

You can manage and keep track of your finances 24/7. All you need is internet access.

Expert help 24/7

Contact us by webchat or phone, morning, noon and night. Our Premier 24 telephone banking team have the expert knowledge and resources to help you, whenever you need it.

Make the very most of your account

View and manage the benefits of your Premier account.

How to use your Membership Benefits

If you’re a Premier Select, Premier Reward or a Premier Reward Black account holder, you can access your lifestyle, travel and insurance benefits online.

Do more with Premier

A Financial Health Check will consider all areas of your finances. Whether you want to take stock or you're making plans for the future, we can help.

Some other things worth knowing

How to avoid scams

Find out about fraudsters’ latest and most common tricks, get advice on how to combat them and some help if you’re a victim.

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How to make a complaint

We’re very sorry if something went wrong. If you feel you need to complain, the simplest way of doing so is online.

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How we’re making banking more accessible

Find out how our accessibility services help with everyday banking, including our accessible debit card developed with the RNIB.

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Find out whether our services are running

Services mean anything from our website and mobile app to our ATMs and credit card processing. Once in a while, some are down for maintenance.

Other ways to get help