You'll find your policy documents, how to make a claim, FAQs and other useful information in MyBenefits.
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Health and wellbeing
Health and wellbeing support that fits you and your family's lives.
- 24/7 virtual GP: unlimited access by video or phone including private prescriptions for you and your family (medication charges apply).
- Mental health and wellbeing support: including a 24/7 helpline and up to six appointments yearly per person. Plus, fitness, nutrition and wellbeing content.
- Digital physiotherapy: up to six remote physio appointments per person, per year.
- Health check: an annual review for you and your partner along with the option to discuss your results.
- Expert medical opinion: get another medical opinion or discuss your results if you or your family have a complex diagnosis or treatment plan. One per person, per year.
Information Message
Health benefits covers you, your partner and any dependent children 18 and under (or under 23 if in full-time education) unless otherwise stated. Terms, conditions and exclusions apply. Equivalent annual subscription costs £800 when bought separately. Mental health support, physiotherapy and health check are for adults aged 18+ only. Full terms available in MyBenefits. Provided by Teladoc Health UK LTD, a limited company registered in England and Wales (company number 05739281).
Travel insurance
Worldwide travel insurance for peace of mind.
You and your family are covered for:
- Trips of up to 90 days, and 31 days for winter sports.
- £10 million emergency medical expenses.
- Costs incurred due to cancellations, lost baggage, and more.
Information Message
Good to know
Exclusions may apply for pre existing medical conditions, or those aged 70 and over. Underwritten by AWP P&C S.A. and administered by Allianz Assistance. Equivalent cover costs £1,095 for a family of two adults and two children under 13.
Travel made easier
Travel & Lifestyle Concierge
Available online 24/7 to help with tailor-made travel plans, experiences, and VIP tickets. Plus, access to exclusive perks and upgrades, priority restaurant bookings, and the virtual Book Club series.
The equivalent value of using the Travel & Lifestyle Concierge once every other month for a variety of requests is, on average, £250 a year.
Zero foreign transaction fees
No foreign transaction fees on debit card purchases abroad. Local and ATM withdrawal fees may apply.
Mobile Phone Insurance
For you, your partner, and eligible children living at home. Your phones are all protected against:
- Theft, loss, and accidental damage.
- Device breakdown (after your manufacturer s warranty expires).
- Standard accessories that are lost, stolen or damaged at the same time as your phone, are covered up to £250.
Good to know
Max. four approved claims per 12 months. Similar cover for an iPhone 15 Pro Max with Vodafone Insurance costs around £220 annually. Policy underwritten by Aviva Insurance Limited. Terms, conditions, and exclusions apply. Terms, conditions and exclusions apply. Mobile phones must have cost less than £2,500 including VAT, when new. Repair excess of £50 applies. Replacement excess is £100.
AA breakdown recovery
You're covered in the UK and Europe.
- Roadside and home assistance: when your car won't start.
- National recovery: including being taken to a destination of your choice, if the AA can't restart your car.
- Onward travel: the AA can help you complete your journey, if they can't fix your vehicle.
- Accident Assist: a 24/7 accident claims service.
- All your private vehicles are covered: even if someone else is driving them (with your permission).
Good to know
Commercial vehicles aren't covered. Equivalent annual membership costs £352 when bought separately. Policy is provided by Automobile Association Developments Limited (trading as AA Breakdown Services). Terms, conditions and exclusions apply.
DragonPass Premier+ membership
Information Message
Provided by Assurant (a trading name of Lifestyle Services Group Limited) and DragonPass International Limited. Equivalent membership worth £439 annually when bought separately. Terms, conditions and exclusions apply. Full terms available in MyBenefits.
Airport lounge access
Start your journey in comfort with access to more than 1,100 airport lounges worldwide, subject to availability. Fees for pre-booking and guests apply.
Plus, discounts on airport dining, spa treatments, and health and wellness services.
Fast-track security
Access priority security lanes at airports globally in the DragonPass Premier+ app. Fees apply.
Travel eSIM
You can redeem one 5GB eSIM each month to use mobile data abroad. Once your eSIM has been activated it will be valid for 30 days within the country or region selected. Compatible device required.
MyRewards
Get rewarded for your everyday banking.
- You can earn £9 in Rewards a month for two Direct Debits of £4.50.
- Earn even more Rewards when you spend with our partners. Check out your offers today.
- Exchange your Rewards for money, e-Gift codes, points or donate once your Rewards balance is £5.
Important documents
We do our best to ensure everyone is aware of their account terms and conditions, please take some time to review, print and/or save a copy of these.
Access MyBenefits
Everything you need to manage your account benefits, including your insurance policies, FAQs and other useful information, is available in MyBenefits.
Change or switch your account
It's easy to change your account type, or switch in a current account held elsewhere, once you log in. Explore our range of accounts and choose the one that's right for you.
Information Message
Specific account eligibility and monthly fee may apply. App available to customers aged 11+ with compatible iOS and Android devices and a UK or international mobile number in specific countries.