Take advantage of your Reward Platinum benefits

What's included:

• Worldwide travel insurance that covers you and your family for 31 days per trip (including winter sports).
• Cover for you, your partner and dependent children under 18 (or under 23 if in full time education) at the start of the journey. Children must be living at the home address (or with the other parent), and be neither married nor in a civil partnership.
• Emergency medical expenses, cancellations, baggage and more.

Key exclusions:

• Your partner must be a person you, the account holder, live with at the same home address in a relationship, whether married or cohabiting.​
• If you or your joint account holder are aged 70 or over, you’ll need to get in touch with us each year to purchase an age extension upgrade. There will then be a £75 annual premium per person aged 70 or over.
• Pre-existing medical conditions aren't automatically covered. You may have to pay extra for this, or you may find that your condition cannot be covered.
• To see if you can extend your travel insurance for over 70s, or to include a new or existing medical condition, please sign in to Membership Services and complete the online form.

Policy underwritten by AWP P&C SA and administered by Allianz Assistance.

Full details on travel insurance

• If you or your joint account holder are aged 70 or over, you’ll need to get in touch with us each year to purchase an age extension upgrade. There will then be a £75 annual premium per person aged 70 or over.
• Pre-existing medical conditions aren't automatically covered. You may have to pay extra for this, or you may find that your condition cannot be covered.
• To see if you can extend your travel insurance for over 70s, or to include a new or existing medical condition, please sign in to Membership Services and complete the online form.

Or you can call Membership Services:

UK: 0345 609 0456 | Relay UK: 18001 0345 609 0456 | Overseas: +44 2392 668 650 | 24hrs a day, 365 days a year.

What if Allianz Assistance are unable to offer me an upgrade?

You may be able to obtain alternative travel insurance cover for pre-existing medical conditions by contacting one of the providers featured in the MoneyHelper Directory of specialist travel insurance providers for people with serious medical conditions. Do take time to study and compare the terms and conditions to ensure you have the cover you need.

Telephone: 0800 138 7777 | Relay UK: 18001 0800 138 7777 | Monday to Friday, 8am-6pm | Saturday, Sunday and Bank Holidays, closed.

Full details on travel insurance

To make a travel insurance claim please log in and complete the form online.

You can also visit the Allianz Assistance Hub (accessed through your Royal Bank app or Digital Banking). There you can check your policy details, purchase policy upgrades, submit a claim, or add and manage travellers.

Or you can call Membership Services:

UK: 0345 609 0456 | Relay UK: 18001 0345 609 0456 | Overseas: +44 2392 668 650 | 24hrs a day, 365 days a year.

Full details on travel insurance

A non-sterling transaction fee is usually applied to any payment made in a foreign currency. When you use your card abroad, we need to convert the transaction from the local currency into sterling.

Our non-sterling transaction fee for debit cards is 2.75% of the value of the transaction. 

With a Reward Platinum account, you won't pay any non-sterling transaction fees when paying with your debit card anywhere in the world.

Using your Reward Platinum debit card abroad

With a Reward Platinum account, you won't pay any non-sterling transaction fees when paying with your debit card anywhere in the world.

• Not valid for ATM withdrawals.
• Other local fees and exchange rates may apply.

Using your Reward Platinum debit card abroad

The AA provide our UK breakdown cover. If your car breaks down, you’re sorted.

• You’re covered as a driver or passenger in any privately registered vehicle you travel in throughout the UK.
• Anyone driving or travelling in your vehicle is covered too.

Types of breakdown cover included with our bank accounts

Roadside Assistance - anywhere in the UK.

At Home - get help when your vehicle won't start at home.

National Recovery - if the AA can't get your vehicle going, they'll take you and your vehicle to a destination of your choice.

Onward Travel - if your vehicle can't be fixed at the roadside, the AA can help you complete your journey. This may be by arranging a replacement vehicle, booking you a night's accommodation or funding alternative transport costs (i.e. rail fares) where appropriate.

Accident Assist - a 24/7 accident claims service. The AA will handle your insurance claim - at no additional cost - no matter which company insures you.

Key exclusions:

• Vehicles used for commercial purposes are excluded.
• Doesn't cover any repair costs once the insured vehicle has been transported to a garage or repairer.
• Repeat call-outs for the same fault within 28 days won't be covered.
• All vehicles must meet legal requirements - insured, taxed and with a valid MOT.
• All vehicles must weigh no more than 3.5 tonnes and be no wider than 2.55 metres.

The policy is provided by Automobile Association Developments Limited (trading as AA Breakdown Services)

See our full list of what's included

If you’ve broken down and need help, you can register and track this on the AA app or call us on:

UK: 0345 609 0456 | Relay UK: 18001 0345 609 0456 | 24/7, 365 days a year.

• You're automatically covered but we recommend you register your mobile phone to make the claims process quicker.
• Worldwide cover for your mobile phone against loss, theft, accidental damage or breakdown (once your manufacturer's warranty has expired). Please note if you're outside the UK we won't repair or replace your phone until you return.
• 2 approved claims during any 12-month period. If this is a joint account, each account holder can make 2 approved claims (maximum four per account).
• Standard accessories that are lost, stolen or damaged at the same time as your phone, are covered up to £250.

Key exclusions:

• £50 excess when you choose our convenient walk-in or mobile repair options.
• £100 excess when your phone is replaced.
• Phones with a screen size of 7 inches or greater aren’t covered.
• Covers the phone you use on a daily basis. If your account is in joint names, cover is also provided for the phone the other account holder uses on a daily basis.
• There’s no cover for phones owned by your employer.

Policy underwritten by Aviva Insurance Limited.

Full details on mobile phone insurance

We know it can be stressful when something happens to your phone, so we want to make the process as easy as possible. Simply:

• Log in to register a claim online, or call us to speak to an agent. We’ll run through a few details and ask you some questions.
• Contact us to report the incident. Claims should be reported as soon as possible when theft, loss, damage or breakdown is discovered.
• Let your network provider know about the situation and report the incident to the police if relevant. They’ll give you a crime reference number if your phone has been stolen.
• Arrange for collection of your device if it needs to be repaired. Remember, you have to be in the UK for us to collect your phone.

Alternatively you can call us on:

UK: 0345 609 0456 | Relay UK: 180010345 609 0456 | Overseas: +44 2392 664 912

Monday to Friday, 8am-8pm | Saturday, 9am-6pm | Sunday, 10am-5pm | Bank Holidays will be opened during the same hours noted, excluding Christmas Day and New Year’s Day.

Full details on mobile phone insurance

• You can buy up to 6 eCodes per booking, and book as many times as you want all year round.
• No restrictions, if your downtime is peak time, don't worry you can use the codes for any time, any day. 

How to use your cinema discount

Buy a reduced price eCode with us and use your eCode to buy a ticket at one of these cinema chains throughout the UK. Simply:

• Log in to buy your eCodes online and click on 'Cinema Discount'.
• Then choose a cinema chain and the number of codes you want (up to a maximum of six in one transaction).
• Follow the on-screen instructions to enter your card details and make a payment.
• Your eCodes will be displayed online immediately, and also sent by email. 
• Use your eCodes to buy a ticket at the cinema of your choice. You can book your tickets online or at the cinema's box office.

Prices depend on cinema chains and locations across the UK.

Full details on cinema discount 

Download the tastecard app to search for a restaurant.

• For restaurants: Simply book a table, mention your tastecard, and show your tastecard membership when it’s time to pay.
• For coffee shops: Just pop in and show your digital Coffee Club card.
• Enjoy discounts at thousands of chain and independent venues throughout the UK.

Things to know

• Always check the details on the individual listing in the tastecard app before visiting, as some venues may have limitations, including maximum number of diners.
• Where restaurants offer 2 for 1, this does not include side dishes or extras.
• Remember to take your digital membership with you.
• Bookings must be made by the account holder, and some restaurants may ask that you book in advance when using your tastecard.

Use your tastecard

Full details on tastecard

MyRewards allows you to earn related Rewards in a variety of ways such as when you pay Direct Debits, spend with your debit or credit card or log in to the mobile app.

You can watch your Rewards grow and when you have more than £5 in Rewards you can choose to redeem to your current or savings accounts, pay off your credit card balance, exchange for an eGift card, points with our partners or donate to one of our charities. 

Accessing MyRewards is easy. 

1. Log in through your Royal Bank mobile app and see your latest offers and more 
2. Alternatively, you can access MyRewards through your Digital Banking.

We do our best to ensure everyone is aware of their account terms and conditions, please take some time to review, print and/or save a copy of these.

Our mobile phone insurance is underwritten by Aviva Insurance Limited. Our travel insurance is underwritten by AWP P&C SA and administered by AWP Assistance UK Ltd trading as Allianz Assistance. Our car breakdown cover is provided by Automobile Association Developments Limited (trading as AA Breakdown Services).

No, you do not need to tell us that you are travelling in order to be covered by our travel insurance however register your travel details with Royal Bank at least 24 hours before your trip, and we'll do our best to ensure your holiday spending isn't affected at all.

Simply go to the app, tap on the account that your card is linked to, select 'Manage my card' and then select ‘Going Abroad’ to register your trip.

You can register one trip at a time. It can include up to seven countries and last 90 days. Register each country you are visiting. The marker will apply to all debit cards in your name. Joint account holders should register separately.

Get more information on spending abroad and how to minimise fees and charges.

You can download a copy of your policy using the link below.

If you would like a hard copy of the policy, call us on UK: 0345 609 0456 | Relay UK: 18001 0345 609 0456 | Monday to Friday, 8am-8pm | Saturday, 9am-5pm | Sunday, 10am-5pm.

You can access full information on your Reward Platinum benefits through Membership Services.

The travel service is now closed.

If you have a future booking, we sent a letter in August 2024 explaining that the administration has now been transferred to your holiday provider.

You will have received new booking documentation via email which included full details of your booking, including any outstanding balances and balance due dates.

If you have any queries related to your booking, including amendment requests and balance payments please contact your holiday provider using the contact details provided within the email.

To make a travel insurance claim please log in and complete the form online.

You can also visit the Allianz Assistance Hub (accessed through your Royal Bank app or Digital Banking). There you can check your policy details, purchase policy upgrades, submit a claim, or add and manage travellers.

Or you can call Membership Services:

UK: 0345 609 0456 | Relay UK: 18001 0345 609 0456 | Overseas: +44 2392 668 650 | 24hrs a day, 365 days a year.

Full details on travel insurance

We know it can be stressful when something happens to your phone, so we want to make the process as easy as possible. Simply:

• Log in to register a claim online, or call us to speak to an agent. We’ll run through a few details and ask you some questions.
• Contact us to report the incident. Claims should be reported as soon as possible when theft, loss, damage or breakdown is discovered.
• Let your network provider know about the situation and report the incident to the police if relevant. They’ll give you a crime reference number if your phone has been stolen.
• Arrange for collection of your device if it needs to be repaired. Remember, you have to be in the UK for us to collect your phone.

Alternatively you can call us on:

UK:  0345 609 0456 | Relay UK: 18001 0345 609 0456 | Overseas: +44 2392 668 650

Monday to Friday, 8am-8pm | Saturday, 9am-6pm | Sunday, 10am-5pm | Bank Holidays will be opened during the same hours noted, excluding Christmas Day and New Year’s Day.

Full details on mobile phone insurance

If you’ve broken down and need help, you can register and track this on the AA app or call us on:

UK: 0345 609 0456 | Relay UK: 18001 0345 609 0456 | 24/7, 365 days a year.

After completing an exchange, your eGift Card(s) will be uploaded to your eGift Card wallet in the MyRewards app and emailed to the email address linked to your MyRewards account, if you can't see it check it hasn't gone to your junk folder. 

You can find all exchanged eGift Cards since 27 August 2024 in your eGift Card wallet. For exchanges made prior to 27 August 2024 or exchanges for Avios or Emirates, please check your email inbox. 

If your eGift Card is not available in your eGift Card wallet and you have not received the confirmation email, or you have not had the point/miles added to your BAEC or Emirates Skywards accounts please complete the 'Report a Missing Exchange' form within when logged into your MyRewards account. We'll investigate on your behalf and let you know the outcome within 5 working days.