Visit your local branch
Find your nearest branch

By telephone	Calling from the UK	Calling from abroad
Talk to us about joining RBS or make an appointment at your local branch Lines are open: Mon to Fri 8am-8pm, Sat 9am-6pm, Sun 10am – 4pm (excl. public holidays)	0800 121 129	+44 121 635 1595
Minicom customers call	0800 404 6160
Web chat

Calls may be recorded.

Book an appointment at your nearest branch
Personal customers	Request an appointment
Private customers	Request an appointment
Business customers	Request a meeting

Ideas Bank

Great ideas come from great conversations. We want you to share your ideas on how we can become
more helpful, vote for ideas you like and discuss them with us. Join the conversation

Staff recognition

If you want to nominate a member of our staff for exceptional service you can do so here using our online nomination form.

At RBS we do everything we can to make sure you receive the best possible service. However, sometimes we don't get things right. When this happens please let us know and we will ensure that we fully investigate your complaint and do everything we can to put things right.

Whichever way you contact us we'll start investigating straight away.

In person
Speak to our staff at any of our branches: Branch Locator

By telephone	Calling from the UK	Calling from abroad
Personal customers call	08457 24 24 24	+44 131 549 8888
Private customers call your relationship manager or call	0845 30 30 600	+44 118 963 9698
Business customers call your business manager or call	08457 121 121	+44 8457 121 121
Minicom customers call	0800 404 6160

In writing
Please address your letter to the Branch Manager, your Private Banking Manager, or your Business Banking Manager. They will ensure that your complaint is dealt with by the person who has the knowledge and experience to resolve your type of complaint: Branch Locator You can also write to us now using the online form: I have an account with RBS I don't have an account with RBS

Calls may be recorded. Max call charge from a BT landline is 6p plus up to 4p per minute. Business rates and calls from other networks may vary.

By telephone	Calling from the UK	Calling from abroad
Lost and stolen cards and cheque books	0870 600 0459	+44 1268 500 813
Fraud & identity theft	0845 300 4350	+44 1268 508 020
Cards blocked abroad		+44 1268 508 020
Minicom customers	0800 404 6160

Calls may be recorded. Max call charge from a BT landline is 8p plus up to 8p per minute. Business rates and calls from other networks may vary.

Report suspicious emails

If you have received a fraudulent or suspicious email, and not responded to it, please forward the e-mail to phishing@rbs.co.uk. However, if you have responded to it, please call the number provided for ‘Fraud & identity theft’.

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