Digital Banking
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Support Centre
If you have a specific query or complaint, or you want to talk to us about our products
and services, we're here to help
If you can't find your answer above or need to contact us, ask a question of your own
Talk to us on the phone or online
You can call us about our products and services
| By telephone | Calling from the UK | Calling from abroad | |
|---|---|---|---|
| Talk to us about your account 24 hours daily | Personal customers | ||
| Accounts in Scotland | 0845 724 2424 | +44 131 549 8888 | |
| Accounts in England | 0845 900 0400 | +44 131 242 0017 | |
| Accounts in Wales | 0845 900 0300 | +44 118 373 2181 | |
| Private customers | |||
| Accounts in Scotland | 0845 303 0600 | +44 118 963 9698 | |
| Accounts in England | 0845 304 0900 | +44 131 242 0017 | |
| Accounts in Wales | 0845 304 0600 | +44 118 373 2181 | |
| Business customers | |||
| Accounts in Scotland | 0845 712 1121 | +44 131 5498888 | |
| Accounts in England | 0845 307 0900 | +44 131 242 0017 | |
| Accounts in Wales | 0845 307 0800 | +44 118 373 2181 | |
| General Product enquiries | 0800 121 129 | +44 121 635 1595 | |
| Credit cards | Classic Cards | 0870 907 0010 | +44 1268 508 023 |
| Gold Cards | 0870 907 0010 | +44 1268 508 023 | |
| Private Banking, Platinum & RBS World | |||
| Accounts in England | 0845 366 1186 | +44 1268 502 314 | |
| Accounts in Wales | 0845 366 1184 | +44 1268 502 312 | |
| Black cards | |||
| Accounts in England | 0845 366 1187 | +44 1268 502 315 | |
| Accounts in Wales | 0845 366 1185 | +44 1268 502 313 | |
| Mortgages | 0800 056 0567 | +44 121 629 0739 | |
| Insurance | Car | 0800 051 1405 | +44 800 051 1405 |
| Home | 0800 051 1450 | +44 141 349 1022 | |
| Life | 0800 45 55 65 | ||
| Travel | 0800 032 7142 | +44 141 349 0283 | |
| Essential Contents | 0845 301 5724 | +44 141 349 1022 | |
| Travel | Travel money | 0845 300 1278 | |
| Insurance | 0800 032 7142 | +44 141 349 0283 | |
| Online Banking helpdesk | |||
| Bereavement helpline | 0845 303 6400 | +44 1204 678 002 | |
| Minicom | |||
| Accounts in Scotland | 0800 404 6160 | +44 141 308 8045 | |
| Accounts in England | 0800 068 1289 | +44 141 278 7520 | |
| Accounts in Wales | 0800 092 3201 | +44 141 278 7521 | |
Calls may be recorded. Max call charge from a BT landline is 8p plus up to 8p per minute. Business rates and calls from other networks may vary.
Join RBS
New customer enquiries
| Visit your local branch |
|---|
| By telephone | Calling from the UK | Calling from abroad |
|---|---|---|
| Talk to us about joining RBS or make an appointment at your local branch Lines are open: Mon to Fri 8am-8pm, Sat 9am-6pm, Sun 10am – 4pm (excl. public holidays) | 0800 121 129 | +44 121 635 1595 |
| Minicom customers call | ||
| Accounts in Scotland | 0800 404 6160 | +44 141 308 8045 |
| Accounts in England | 0800 068 1289 | +44 141 278 7520 |
| Accounts in Wales | 0800 092 3201 | +44 141 278 7521 |
Calls may be recorded.
Book an appointment
Visit us at a branch
| Book an appointment at your nearest branch | |
|---|---|
| Personal customers | |
| Business customers | |
Give us feedback
Share your ideas on how we can be more helpful
Ideas Bank
Great ideas come from great conversations. We want you to share your ideas on how we can become
more helpful, vote for ideas you like and discuss them with us. Join the conversation
Staff recognition
If you want to nominate a member of our staff for exceptional service you can do so here using our online nomination form.
Make a complaint
You can complain to us by phone, online, in writing or in person
At RBS we do everything we can to make sure you receive the best possible service. However, sometimes we don't get things right. When this happens please let us know and we will ensure that we fully investigate your complaint and do everything we can to put things right.
Whichever way you contact us we'll start investigating straight away.
| In person |
|---|
| Speak to our staff at any of our branches: Branch Locator |
| By telephone | Calling from the UK | Calling from abroad |
|---|---|---|
| Personal customers call | ||
| Accounts in Scotland | 0845 724 2424 | +44 131 549 8888 |
| Accounts in England | 0845 900 0400 | +44 131 242 0017 |
| Accounts in Wales | 0845 900 0300 | +44 118 373 2181 |
| Private customers call your relationship manager or call | ||
| Accounts in Scotland | 0845 303 0600 | +44 118 963 9698 |
| Accounts in England | 0845 304 0900 | +44 131 242 0017 |
| Accounts in Wales | 0845 304 0600 | +44 118 373 2181 |
| Business customers call your business manager or call | ||
| Accounts in Scotland | 0845 712 1121 | +44 131 5498888 |
| Accounts in England | 0845 307 0900 | +44 131 242 0017 |
| Accounts in Wales | 0845 307 0800 | +44 118 373 2181 |
| Minicom customers call | ||
| Accounts in Scotland | 0800 404 6160 | +44 141 308 8045 |
| Accounts in England | 0800 068 1289 | +44 141 278 7520 |
| Accounts in Wales | 0800 092 3201 | +44 141 278 7521 |
| In writing |
|---|
| Please address your letter to the Branch Manager, your Private Banking Manager, or your Business Banking Manager. They will ensure that your complaint is dealt with by the person who has the knowledge and experience to resolve your type of complaint: Branch Locator |
| Online |
|---|
| You can also write to us using the online form |
| PPI Complaints |
|---|
| For complaints relating to Payment Protection Insurance (PPI) please refer to our Payment Protection Insurance information page. |
| IRHP Complaints |
|---|
| For complaints relating to Interest Rate Hedging Products (IRHP) please refer to our Interest Rate Hedging Products information page. |
Calls may be recorded. Max call charge from a BT landline is 6p plus up to 4p per minute. Business rates and calls from other networks may vary.
In an emergency
If your card is lost or stolen or you have experienced fraud on your account
Lost or stolen card
| By telephone | Calling from the UK | Calling from abroad |
|---|---|---|
| Lost and stolen cards and cheque books | 0870 513 3550 | +44 1268 500 813 |
| Cards blocked abroad | +44 131 549 8888 | |
| Minicom customers call | ||
| Accounts in RBS Scotland | 0800 404 6160 | +44 141 308 8045 |
| Accounts in RBS England | 0800 068 1289 | +44 141 278 7520 |
| Accounts in RBS Wales | 0800 092 3201 | +44 141 278 7521 |
Reporting fraud
| By telephone | Calling from the UK | Calling from abroad | |
|---|---|---|---|
| Bank Account Fraud - including Cheques, Payments or Debit Card Transactions | 0845 300 3986 | (0044) 125 230 8047 | |
| Credit card fraud | Personal customers | 0845 300 4350 | (0044) 126 850 8020 |
| Business customers | 0845 300 4351 | 01268 508 019 | |
| Returning a call from our automated service in relation to your debit card? | 0845 356 0010 |
Calls may be recorded. Max call charge from a BT landline is 8p plus up to 8p per minute. Business rates and calls from other networks may vary.
For further information on reporting fraud and details on how we may try and contact you please visit our Security Centre
RBS Group
RBS Group contact information
Where can I get updates on your Service availability?
You can visit Our Service status page to see when we have planned outages while we upgrade our services. You will also be able to check if any of our services are experiencing issues
What’s my balance?
There are many ways for you to find out your current balance.
- Check your balance at a cash machine
- Digital Banking
If you’re registered for Digital Banking you can easily access your balance at any time.
If you’re not registered for Digital Banking yet sign up now and you could be banking online in minutes. - Mobile Banking
Download our Mobile Banking app. It will enable you to check your balance on the go. You will have to be registered for Digital Banking in order to use the app. Find out more and download our app. We currently offer our Mobile Banking app on iPhone, iPad, Android, Blackberry and Windows phone.
How do I book a branch appointment?
To arrange an appointment at your nearest Branch please use our request form.
I haven't received a payment I was expecting
On Wednesday 5th June, a problem with our systems delayed the processing of certain payments into RBS accounts. As a result payments that you were expecting to receive into your account may not have arrived. We fixed the problem quickly and have been working with other banks to ensure that any outstanding payments are processed as soon as possible. If you think that you have been affected, please call 08457 242424 (Minicom: 0800 404 6160). We apologise for any inconvenience caused.
I need help using the mobile banking app
Our Mobile Banking app is a great way to check your balance on the go and to stay on top of your finance.
You will have to be registered for Digital Banking in order to use the app. Find out more and download our app. We currently offer our Mobile Banking app on iPhone, iPad, Android, Blackberry and Windows phone.
If you’re not registered for Digital Banking yet sign up now and you could be banking online in minutes.
Having trouble with your Mobile Banking app?
How do I contact you?
If you have a query or would like to get in touch with us, the quickest and easiest way to do this is by typing your question into the Ask a question. If further help is required or you need to talk to someone specifically our answers where appropriate will include a phone number or a web chat invite