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Help and guides
If your application has...
- been approved online; and
- we told you your account number and sort code
This means we were able to confirm your identity online. Your new account will be fully active within 48 hours and, if you have registered for Digital Banking, you will be able to see it within your online banking service.
Within the next few days you will receive written confirmation of your new account details, a welcome pack and your cash card and PIN – these will arrive separately for improved security.
You will also receive a form requesting your signature and pre-paid envelope. If you requested a chequebook with your new account then you will need to return this signature form before we can send you a chequebook.
If your application has...
- been agreed; but
- you did not receive your account number and sort code
You will receive your application pack in the post within the next few days.
How to open your account
Your application pack will detail the documents we need you to provide so we can obtain your signature and confirm your identity and address before opening your account.
You can provide this documentation in one of two ways:
- You can visit your nearest branch where your documents will be validated & certified
- You can post the required documents to us by return with the application pack we will shortly send you in the post
As we accept a wider range of ID in branch, including both a full UK driving licence and current signed passport but do not accept these via post, most customers find it easier to complete the account opening process in branch.
- Confirming your identity
| Table A – One document required To confirm your identity please provide one item from Table A below. Item must display your full name. | |
|---|---|
| Acceptable items – one item only | Important notes |
Common ID (Branch only)
| - We can accept these forms of ID in branch but we cannot accept these via post, so please do not send these to us |
HM Revenue and Customs
|
- Tax notifications and correspondence must be either less than 6 months old or dated within current (April to April) financial year
- P60s, P45s and NI Number Confirmation Letters are not acceptable |
Benefits Agency – Notification
|
- Benefit Agency notifications must have been issued within the last 12 months and be valid for current or future benefits
- Please note that benefits documents are valid for the addressee only and are not acceptable identification for other parties named within the course of the document |
Under 20s Only
| - Should only be used if none of the above are available |
- Confirming your address
| Table B – One document required To confirm your address, please provide one item from Table B below. Items must show your current address. | |
|---|---|
| Acceptable items - one item only | Important notes |
Statement
|
- Statements should be no more than 6 months old
- Mortgage summary statement should be no more than 12 months old |
Household Bills
|
- Bills should be no more than 6 months old
- Mobile phone bills & TV licences are not acceptable |
Local Authority
| - All items should be no more than 12 months old and be valid either for the current financial year or the one immediately upcoming |
- Confirming your identity
| Table A – One document required To confirm your identity please provide one item from Table A below. Item must display your full name. | |
|---|---|
| Acceptable items – one item only | Important notes |
HM Revenue and Customs
|
- Tax notifications and correspondence must be either less than 6 months old or dated within current (April to April) financial year
- P60s, P45s and NI Number Confirmation Letters are not acceptable |
Benefits Agency – Notification
|
- Benefit Agency notifications must have been issued within the last 12 months and be valid for current or future benefits
- Please note that benefits documents are valid for the addressee only and are not acceptable identification for other parties named within the course of the document |
Under 20s Only
| - Should only be used if none of the above are available |
- Confirming your address
| Table B – One document required To confirm your address, please provide one item from Table B below. Items must show your current address. | |
|---|---|
| Acceptable items - one item only | Important notes |
Statement
|
- Statements should be no more than 6 months old
- Mortgage summary statement should be no more than 12 months old |
Household Bills
|
- Bills should be no more than 6 months old
- Mobile phone bills & TV licences are not acceptable |
Local Authority
| - All items should be no more than 12 months old and be valid either for the current financial year or the one immediately upcoming |
Dividend
| - Must be payable to yourself with address confirmed on the counterfoil/voucher and no more than 6 months old |
Document Guideline
- Please provide originals only. We cannot accept photocopies and items printed from the internet including bank statements.
- Individual items can only be used once, either for Table A or Table B but not both.
- We will return your documentation once we’ve processed your application.