Digital Banking
We use cookies to help provide you with the best possible online experience. By using this site, you agree that we may store and access cookies on your device. You can find out more about and set your own preferences.
You are here:
Select Silver Account
A current account that's great if you like European travel,
films and music
- Bank on demand with our Mobile Banking App
- Emergency cash if your card is lost or stolen (limits apply)
Plus a range of additional benefits for a £10 monthly account fee
Discover some of the benefits of a Select Silver Account
Before you apply for this account please ensure you have read the product information and fully understand the rates and charges associated with this account.
European travel insurance
- Up to 22 days cover for each trip
- Includes winter sports cover
- £10 million medical expenses cover
- Includes you and joint account holders when you have a joint account
Members and joint account holders aged 70 years and over must pay an annual premium of £50. If you have an existing medical condition you may have to pay an annual premium or accept your cover may exclude certain conditions.
Mobile phone insurance
- Covers all mobile phones - including Smartphones
- Unlimited replacement value per phone (excluding additional embellishments)
- Covers loss, theft, accidental damage and breakdown.
- Covers up to two phones if you have a joint account
- Unauthorised calls cover – up to £2,500 (inc. VAT) for monthly contracts and £100 (inc. VAT) for pay as you go customers
LOVEFiLM
- Choose up to three DVDs plus two hours online streaming each month
- Rental and streaming allowances not used cannot be carried forward to the next month
- Online access is required
hmvdigital downloads
- Download up to five tracks per month compatible with your computer, iPod/MP3 player and phone
- Downloads not used cannot be carried forward to the next month
- Online access is required
Plus our standard banking benefits, including:
Ready to apply?
Not the right current account for you?
Navigation menu
Rates and important information
From 12 July 2013 we are making some changes to overdraft charges. Find out more about these changes.
Financial Services Compensation Scheme
Your eligible deposits with the Royal Bank of Scotland Plc are protected up to a total of £85,000 by the Financial Services Compensation Scheme, the UK's deposit protection scheme. This limit is applied to the total of any deposits you have with the following: Royal Bank of Scotland, Direct Line, the One Account, Child & Co, Drummonds and Holt's.
Any total deposits you hold above the £85,000 limit between these brands are not covered.
View further information (PDF, 515KB) or visit www.fscs.org.uk
- Current Accounts - Helping you get more from everyday banking (469Kb PDF)
- RBS Personal & Private Current Account Terms; Personal & Private Current Account Fees & Interest Rates; Helping you get the most from your Personal & Private RBS Current Account (171KB PDF)
- Select Silver Account Insurance Policy Summaries (includes Keyfacts about our insurance services) (463KB PDF)
Common definitions
Throughout this page, you'll see various terms being used. Here's what they mean.
Annual Equivalent Rate (AER) - this is a notional rate used for interest bearing accounts which illustrates what the gross credit interest rate (excluding any bonus interest payable) would be if paid and compounded on an annual basis. It helps you to compare the effective rates of credit interest on different accounts.
Effective Annual Rate of Interest (EAR) - this is the real annual cost of an overdraft, stated as an annual rate, which takes into account how often interest is charged to the account. All other charges, such as arrangement fees, must be shown separately from the EAR.
Gross Rate - this means the interest rate you are paid before the deduction of income tax.
Net Rate - this means the interest rate you are paid after the deduction of income tax.
Nominal Rate - the rate charged excluding compounding of interest and other charges associated with a borrowing, e.g. arrangement and security fees.
p.a. - per annum (per year).
Monthly account fees
Account holding fees are payable on Select Silver Account.
Account holding includes access to all the benefits listed in the appropriate brochures and user guides.
| Type of current account | Monthly account fee |
|---|---|
| Select Silver Account | £8 per month. (Monthly fee increasing to £10 from 17th Feb 2013) |
Application of monthly account fees
The monthly account fee for each monthly charging period will be debited from your account 21 days after the end of that charging period (or on the next business day if this is a Saturday, Sunday or Bank Holiday). The fee will appear on your statement as ‘CHG’. The charging period normally ends on the date that we issue your statement to you.
Interest rates
Account includes access to all the benefits listed in the appropriate brochures and user guides.
The annual rates of interest paid on credit balances are as follows:
The following rates are effective from 04/07/11
| Gross Rate % | AER % | Net rate % |
|---|---|---|
| 0.00 | 0.00 | 0.00 |
Interest due on Arranged Overdrafts
Arranged Overdrafts
If you have arranged an overdraft facility with us in advance and you use this facility within the thresholds shown below, you will not pay any interest. If the amount you overdraw under an arranged overdraft facility exceeds these thresholds, you will pay interest at the rates shown in the tables below on the overdrawn balance – please note that this includes the part of the balance which is within any interest free threshold that applies to your account.
Interest free thresholds
| Type of current account | Interest free threshold |
|---|---|
| Select Silver Account | £100 |
Current rates
The following rates are effective from 04 July 2011
| Type of current account | Nominal monthly rate % | Nominal annual rate % | EAR % |
|---|---|---|---|
| All amounts | 1.52 (nom mthly) | 18.28 (nom annual) | 19.89 (EAR) |
Representative Example:
Overdraft limit: £1,200
Arrangement Fee: £0
Interest Rates 19.89% p.a. (variable)
However, we will not charge interest on any part of the overdrawn balance which is an unarranged overdraft or represents fees, charges or costs of the kind described below under the heading Sums which do not bear interest.
Calculation and application of interest
Interest on arranged overdrafts is calculated on a daily basis and charged monthly. The interest we charge in each charging period will be debited from your account 16 days after the end of that charging period (or on the next business day if this is a Saturday, Sunday or Bank Holiday). The charging period normally ends on the date that we issue your statement to you. If we are going to debit interest from your account, we will give you not less than 14 days’ notice of how much we are going to debit and when.
Sums which do not bear interest
We do not charge interest on unarranged overdrafts. Nor do we charge interest on any part of an arranged overdraft which represents a Returned Item Fee or Unarranged Overdraft Fee (see our leaflet RBS Personal & Private Current Account Terms; Personal & Private Current Account Fees & Interest Rates; Helping you get the most from your Personal & Private RBS Current Account (PDF) for details of these charges).
Arranged Overdrafts, Unarranged Overdrafts and Returned Items
| Arranged Overdrafts | |
|---|---|
| Arranged overdrafts less than £15,000 - arrangement or renewal fee | FREE |
| Arranged overdrafts of £15,000 or more - arrangement fee - annual renewal fee | 2% of amount 1% of amount |
Representative Example:
Overdraft limit: £1,200
Arrangement Fee: £0
Interest Rates 19.89% p.a. (variable)
Act Now Alerts
Our Act Now Alerts can help you stay in control and minimise or even avoid fees for unarranged overdrafts and returned items. They specify the time by which you should credit your account with cleared funds to cover all payments and/or to bring your account back into credit. Find out more about Act Now Alerts.
If we are going to charge you an Unarranged Overdraft Fee and/or a Returned Item Fee, we will give you not less than 14 days’ notice of how much we are going to charge you and when.
Unarranged Overdraft Fee
An Unarranged Overdraft Fee will be charged for each day on which there is an unarranged overdraft of greater than £6 on your account at close of business on that day.
Please note: we will only charge an Unarranged Overdraft Fee for a non-business day (i.e. a Saturday, Sunday or Bank Holiday) if there is an unarranged overdraft of greater than £6 owing on your account at close of business on the first following business day.
When charged
16 days after the end of the charging period (or the next business day if this is a Saturday, Sunday or Bank Holiday). The charging period normally ends on the date that we issue your statement to you.
Fee Amount
£6 for each day for which an Unarranged Overdraft Fee is payable.
Returned Item Fee
A Returned Item Fee will be charged if:
- you informally request an unarranged overdraft by issuing instructions for a withdrawal or other payment; and
- the payment cannot be met from the funds in your account or any unused arranged overdraft facility; and
- we decide in our discretion not to make the payment.
When charged
16 days after the end of the charging period in which we decide not to make the payment (or the next business day if this is a Saturday, Sunday or Bank Holiday). The charging period normally ends on the date that we issue your statement to you.
Fee amount
£6 for each returned item (subject to a maximum of £60 in any charging period).
Making an informal request for an unarranged overdraft means you will normally have to pay a Returned Item Fee and/or an Unarranged Overdraft Fee. Please note that it is possible to incur both a Returned Item Fee and an Unarranged Overdraft Fee on your account on the same day or as a result of a single transaction (for example, where we take a Returned Item Fee from your account and this creates an unarranged overdraft of greater than £6 on your account). For examples showing how our charges work, please see the section headed Unarranged Overdrafts and returned items in our leaflet RBS Personal & Private Current Account Terms; Personal & Private Current Account Fees & Interest Rates; Helping you get the most from your Personal & Private RBS Current Account (PDF) for details of these charges).
Identity theft assistance
Identity theft can be expensive
It can also cause months of hassle. We’ll help you beat the identity thieves and give you the support you’ll need if the worst should happen.
Credit report - check your credit status and receive alerts from Experian if anyone is using your personal details.
Personal support - if you fall victim to identity theft, a dedicated caseworker will help defend and restore your credit status.
CIFAS registration - alerts you if your details are used on a credit application.
Valuable document registration - lets you keep important information, such as your passport number or details of insurance policies, in a secure place. If you lose your documents, we can provide you with their details.
You need to register for credit report and valuable document registration. For joint accounts, both parties must register individually for Experian credit report monitoring.
Travel money
Preferential rates
To make travelling abroad easier we offer preferential rates on travel money, Orders must be online or over the phone through membership services to receive preferential rates. Minimum order of £100 applies.
On hand in an emergency
Need emergency cash? Don't worry
Call us and we'll give you a code to withdraw up to £300 of your money from any RBS, NatWest or Ulster Bank cash machine in the UK or Ireland.
- Withdraw up to £300 - of your money if you are an internet or telephone banking customer. Or up to £60 if you're not. You must have enough money available to cover what you have taken out and at least £25 available in your account
- 24/7 support - call us any time to report your missing card and ask for your emergency cash code
- No extra cost - we don't charge you any extra for this service
Overdraft
Extra breathing space for your finances
If you're over 18 with an RBS Select Silver account, an overdraft can give you flexibility and access to some extra money (subject to eligibility).
Borrow up to your approved limit at any time, and:
- Increase (subject to approval) or decrease your limit whenever you want
- Only pay interest on what you borrow - within your agreed limit
- No need to renew your overdraft
Digital banking
Our digital banking service helps you:
- Stay in control - digital banking with your Select Silver account makes looking after your money even easier
- Bank when it suits you - day and night, you can do your banking whenever it suits you
- Transfer money - make instant transfer to any RBS account - and transfer money to any other UK bank account
- Pay bills - forget cheques, it's quicker and safer to send money online. You can even set up standing orders for regular payments and manage your Direct Debits
- Manage your account - check balances and statements, searching through up to seven years of transactions. It's easy to find what you're looking for
- Stay safe - with free security software, card readers and secure servers, we're working hard to beat the fraudsters
To sign up for digital banking you need to have an RBS account and be aged 11 or over.
Please note that system updates will mean that digital banking is unavailable for short periods in the early hours of the morning.
Visa debit card
Visa debit card lets you make purchases and withdraw money from any cash machine in the UK and overseas.
Fees and charges apply to overseas withdrawals.
We are now issuing Visa Debit cards with contactless technology to all eligible customers. Contactless allows you to pay for everyday essentials like a coffee, lunch, travel or a newspaper - in less than a second.
Get more with Mobile Banking
Bank in your downtime, not your free time with our award winning mobile app
We have an app for iPhone, iPad, Blackberry, Android and Windows.
Mini statements
See your last six transactions for all your accounts that you manage using digital banking including:
- Current accounts
- Savings accounts
- Credit cards
- Loans
- Mortgages
Transfers
Move money between your accounts. Transfers are processed immediately and your balances are updated.
Payments
Pay your friends, family, credit card, or utility bills – just set up and make your first payment to each new payee in Digital Banking beforehand.
You can now pay any RBS Mobile Banking app user – all you need to know is their mobile number. Select ‘Pay your contacts’ from within your app to use this fantastic service.
Want to pay someone else by mobile number? We’re working on it...
Get Cash
Get Cash enables you to withdraw money without using your bank card. It is a great option for those times, such as popping out during your lunch hour, when you need small amounts of cash but don’t have your wallet on you. Get Cash provides you with another method by which you can get access to your money quickly by simply using the mobile app
How does it work?
With Get Cash you can quickly choose an amount of cash that you would like to withdraw from within the app. We will then provide you with a secure cash code that will be valid for 3 hours and can be used at any RBS, NatWest or Tesco cash machine to withdraw your cash. You can use this cash code yourself or text it to someone else. You can use this service up to twice a day, but can only have one cash code at any one time.
To use this service
- Get Cash limits will apply for this service, including a maximum withdrawal limit of £100 over a 4 day period
- The amount requested must be within the daily withdrawal limit for your debit card
- You must have at least £25 available funds to withdraw from your account (including any overdraft facility).
Get Cash is available on Android, iPhone and BlackBerry.
Get Cash will be available for RBS Customers in Scotland (only).
Near me
Locate RBS cash branches and cash machines.
To use mobile banking you must:
- Be an RBS customer who is registered for Digital Banking
- Have an RBS personal account with a debit card
- Be over age 11 and have a mainland UK mobile number starting 07
- Have set up and made your first payment to each new payee via Digital Banking
RBS will not charge you for any mobile banking services, however, your mobile network provider may charge depending on your tariff.
Standard data download charges may apply. Please contact your network operator for details.
Effortless switching
Our dedicated switching team
You can choose to use our specialist switching team. They are dedicated to making your switch as simple and smooth as possible. They'll make most of the arrangements for you such as setting up Standing Orders and Direct Debits. They'll keep you informed on the progress of your switch and will be at hand to answer your questions.
Our switching guarantee
We'll do everything we can to make the process go as smoothly as possible. In the unlikely event that you incur charges from your old bank because of an error or unnecessary delay on our part, we promise to refund these charges in full.
Further information regarding your Mobile Phone Insurance Supplier change
Common Questions
- Who is the new mobile phone insurance provider?
- Do I need to re-register my phones due to the mobile phone insurance provider change?
- When will the mobile phone insurance provider change?
- Who should I contact after the 8th March 2013 for mobile phone insurance claims or registrations?
- What happens if my claim or complaint relates to a time before the 8th March 2013 but I am unable to report this until the 18th March 2013?
- What are the key differences for the mobile phone insurance from the 8th March 2013?
- Where can I find my IMEI number?
- How many phones are covered per account?
- In the mobile phone insurance policy provided by CPP, my phone was covered if it was lost or stolen or damage by a "household member", who is covered under the Aviva policy?
- Are there any additional services for Black account customers?
- How much can I claim for accessories?
- How much can I claim for unauthorised calls?
- After an accepted claim when will I receive my replacement phone?
- What value can I claim up to for a lost or stolen or damaged phone?
- Will there be a change to the location I go to online to access the mobile phone insurance benefit?
- Why can’t I have the same conditions I am going to have now in relation to proof of purchase?
- Why has the supplier of mobile phone insurance changed?
- What happens to my current warranty for my phone?
Who is the new mobile phone insurance provider?
The new mobile phone insurance underwriter is Aviva Insurance. Carphone Warehouse is the administrator.
Do I need to re-register my phones due to the mobile phone insurance provider change?
No – you do not need to do anything. All details of phones which are currently registered with CPP will be transferred over to Aviva.
When will the mobile phone insurance provider change?
The mobile phone insurance provider will change on 8th March 2013 at 12.01am.
Who should I contact after the 8th March 2013 for mobile phone insurance claims or registrations?
You should continue to contact the appropriate membership services number contained within your benefit terms and conditions and listed on the Membership Services website (advantagebenefits.natwest.com).
If you are calling for claims or complaints in relation to the period before the 8th March 2013 you will have the option when you call to select the appropriate team to be directed to.
What happens if my claim or complaint relates to a time before the 8th March 2013 but I am unable to report this until the 18th March 2013?
If you are calling for claims or complaints in relation to the period before the 8th March 2013, when you call Membership Services you will have the option to highlight this and be directed to the appropriate team.
What are the key differences for the mobile phone insurance from the 8th March 2013?
There are a number of key differences between the old and the new mobile phone insurance policy:
- Proof of purchase is no longer required – proof of ownership is via IMEI validation.
- You now have up to 60 days to let Aviva know of your claim
- You can claim up to £250 on accessories which are lost/stolen/damage at the time of an approved claim.
- You can claim for unauthorised calls up to £2,500 for pay monthly and up to £100 for pay as you go.
- The excess for all claims is £75 for Silver customers and £50 for all Black Account, Select Platinum and Advantage Gold customers.
Where can I find my IMEI number?
You can find this by referring to your proof of ownership, contacting your network provider or dialling *#06# on your device. We recommend you store your IMEI number and airtime provider’s contact details somewhere other than your phone in case you need to claim.
How many phones are covered per account?
Select Silver, Select Platinum and Advantage Gold have cover of one phone per account holder; if the account is a joint account then 2 phones are covered.
The Black Account provides cover for up to 4 phones - including phones owned by family members.
In the mobile phone insurance policy provided by CPP, my phone was covered if it was lost or stolen or damage by a "household member", who is covered under the Aviva policy?
Authorised users are covered under the Select Silver, Select Platinum and Advantage Gold policies, an authorised user is a person known to the account holder who is a UK resident and has been given their permission to use the phone. There is no need to register authorised users.
On the Black Account, family member’s phones are covered under the policy (up to 4 phones per account). Family members are defined as the your partner (who lives with you in a domestic relationship, whether married or cohabiting) and your children under 18 years of age who live at home with you (under 23 if still in full time education and living at home with you outside of term time).
Are there any additional services for Black account customers?
Yes, as a Black Account holder you may also receive technical support/initial set up on the replacement phone you receive as part of a claim.
How much can I claim for unauthorised calls?
You may claim up to £2,500 for pay monthly and up to £100 for pay as you go.
If you are a Black Account holder you will receive a replacement phone within 24 hours.
If you are a Select Silver, Select Platinum or Advantage Gold customer you will receive your replacement phone within 48 hours.
Some conditions apply including - once the claim is accepted and providing excess paid by 5pm. If you live in Scotland, Northern Ireland, the Highlands, or claims made on Bank and Public Holidays, your phone will take longer than 48 hours to get to you.
What value can I claim up to for a lost or stolen or damaged phone?
There is no limit to the value of the phone claimed however there are some exclusions highlighted in more detail in the mobile phone insurance terms and conditions. Exclusions include phones which have been modified with embellishments or have been cosmetically enhanced with precious metals, stones or crystals, these are not covered under the policy.
Will there be a change to the location I go to online to access the mobile phone insurance benefit?
No changes will be made to the online locations, you will still access same Membership Services (advantagebenefits.natwest.com) site as you have done previously. You will now see Aviva instead of CPP pages when processing your claim or registering a device.
Why can’t I have the same conditions I am going to have now in relation to proof of purchase?
To improve the process for claims approval we have worked with our new supplier to remove as many barriers as possible to quick approval. Therefore you are now required to confirm the IMEI number of your phone as proof of ownership.
Why has the supplier of mobile phone insurance changed?
We regularly review our benefit suppliers and look to improve the service we provide our customers by making the benefits included with our packaged accounts easy to access. We believe the change to Aviva as our mobile phone insurance supplier offers additional benefits and simplified path to make claims.
What happens to my current warranty for my phone?
Current warranties continue on with the phone manufacturer as outlined in the standard warranty terms from the phone manufacturer. If the phone breaks down outside of the warranty you will be able to apply to make a claim.
hmvdigital
IMPORTANT INFORMATION
Despite the coverage regarding HMV in the media on Tuesday 15 January 2013, there will be no interruption to this benefit as it is powered by 7 Digital who are a separate entity to HMV.