Personal banking

Useful numbers

Please note that opening times and call charges vary.

Joining RBS

Mon to Fri 8am - 8pm
Sat 9am - 5pm
Sun 10am - 4pm

(excl. bank holidays)

Calls may be recorded.

To open or upgrade to one of our Royalties Accounts call	0800 121 129 Textphone 0800 404 6160	Mon to Fri 8am - 8pm Sat 9am - 5pm Sun 10am - 4pm (excl. bank holidays) Calls may be recorded.
To open or upgrade to one of our other accounts call	0800 121 129 Textphone 0800 404 6160	Mon to Fri 8am - 8pm Sat 9am - 5pm Sun 10am - 4pm (excl. bank holidays) Calls may be recorded.
Lost Debit Cards	0870 513 3550	Open 24 hours a day Calls may be recorded.
Lost your debit card and need emergency cash? Access up to £300 from any RBS cash machine	0870 513 3550	Open 24 hours a day Calls may be recorded.

Applying	0800 072 1999 Textphone 0800 028 5304	Mon to Sun 8am - 12pm (excl. bank holidays) Calls may be recorded.
Lost credit cards	0126 829 8929	Open 24 hours a day Calls may be recorded.
Customer services	0870 907 0010 Textphone 0870 154 1192	Open 24 hours a day Calls may be recorded.

Mortgage queries	0800 056 3220 Textphone 0800 404 6160	Mon to Fri 8.30am - 6pm Sat 9am - 12.30pm (excl. bank holidays) Calls may be recorded.
Lifetime mortgage	0845 877 6001	Mon to Fri 9am - 5pm (excl. bank holidays) Max call charge from a BT line is 4p per minute. Calls from other networks may vary. Calls may be recorded.
Apply for a new mortgage or Additional Borrowing	0800 056 3220 Textphone 0800 404 6160	Mon to Fri 8am - 8pm Sat & Sun 10am - 4pm (excl. bank holidays) Calls may be recorded.

Queries

Mon to Fri 8am - 8pm
Sat 9am - 5pm
Sun 10am - 4pm

(excl. bank holidays)

Calls may be recorded.

Savings queries	0808 100 9510 Textphone 0800 404 6160	Mon to Fri 8am - 8pm Sat 9am - 5pm Sun 10am - 4pm (excl. bank holidays) Calls may be recorded.
Investment queries	0800 051 1867 Textphone 0845 900 5960	Mon to Thu 8am - 8pm Fri 8am - 6pm Sat 9am - 5pm (excl. bank holidays) Max call charge from a BT line is 4p per minute. Calls from other networks may vary. Calls may be recorded.

Home insurance	0800 051 1450 Textphone 0800 051 3030	Mon to Fri 8am - 8pm Sat 9am - 5pm Sun 10am - 5pm (excl. bank holidays) Calls may be recorded.
Car insurance	0800 051 1405 Textphone 0800 051 3030	Mon to Fri 8am - 8pm Sat 9am - 5pm Sun 10am - 5pm (excl. bank holidays) Calls may be recorded.
Travel insurance	0870 241 7686 Textphone 0800 051 3030	Mon to Fri 8am - 8pm Sat 9am - 5pm Sun 10am - 5pm (excl. bank holidays) Max call charge from a BT line is 8p per minute. Calls from other networks may vary. Calls may be recorded.
Life insurance	0800 45 55 65 Textphone 0845 900 5960	Mon to Thu 8am - 8pm Fri 8am - 6pm Sat 9am - 5pm (excl. bank holidays) Calls may be recorded.
Student possession insurance	0871 226 3907 Textphone 0845 051 3030	Mon to Fri 9am - 5pm (excl. bank holidays) Max call charge from a BT line is 8p per minute. Calls from other networks may vary. Calls may be recorded

Technical helpdesk

Open 24 hours a day

Calls may be recorded.

Registration	0845 722 2345	Open 24 hours a day Calls may be recorded.
Queries (calling from UK)	0845 724 2424	Open 24 hours a day Calls may be recorded.
Queries (calling from abroad)	+44 131 549 8888	Open 24 hours a day Calls may be recorded.