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RBS supports families and businesses affected by storms and floods

As many UK communities continue to battle flooding, we are offering support to those affected. Any RBS mortgage customer with a flooded home will be able to apply for a three month mortgage repayment holiday to help them manage any short-term financial difficulties as a result of the floods.

Who is eligible?

  • All RBS mortgage customers whose home has been affected by the floods.

What does a payment holiday mean?

  • Customers can choose to defer their mortgage payments for three months from their next payment date.
  • After the three month period, customers can choose to extend their term or return to an adjusted monthly payment in order to repay their mortgage as per the original term.
  • Please note, Interest will continue to accrue during the payment holiday and your monthly payments may increase afterwards.

How do I apply?

  • You can speak to our mortgage team on 0800 408 0840 Minicom number 0800 056 6587.

How long will this support be available?

  • We will offer this support for the duration of this adverse weather period.

RBS Home Insurance

If you hold a RBS Home Insurance policy and need to make a claim please contact us on:

0800 051 1450 and press opt 2 to make a claim. (Minicom 0800 404 6160).

Lines open 8am-8pm Monday to Friday and 9am-5pm Saturday.

For help tips when dealing with Flood and Storm damage please click here

General Enquiries

What other support is available to customers impacted by adverse weather?

  • If you have been impacted and need to speak to someone about general help please visit us in branch or call us on 03457 24 24 24. (Minicom 0800 404 6160).
  • In the event your debit card has been lost or destroyed due to flooding, we can provide you with Emergency cash. Just call us to report your card missing and get a six-digit code which you can use to access money from any RBS, NatWest or Ulster cash machine. You can access up to 300 if you're a Digital or Phone Banking customer and up to 60 if you're not.

Eligibility Criteria

To use our Emergency Cash Service you must:

Be a RBS customer.

Have at least 20 available in your account.

Have enough money available to cover what you take out.