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Our Customer Charter


NatWest Customer Charter poster

Weíre committed to becoming Scotlandís most helpful bank.

Itís not just words, itís a goal at our very core, guided by four promises that are
outlined in our Customer Charter for all to see.

Promises weíve created by speaking to customers like you. And that we plan to
deliver against by always providing the best quality service, no matter how you bank with us:

We put our customersí needs first

- We will listen and then help you find solutions that meet your needs

We make banking easier

- We will help you bank with us in the simplest and most convenient way

We are there whenever you need help

- We will take personal responsibility when you need support from us

We are fair and honest

- We will explain the features and pricing of our products clearly and simply

If you think we have fallen short at any time, we want to know - you can be sure we will always listen and work to put it right.