Currently, about 25% of all charging sessions take place on the public network, either at a destination, like a car park, or en route at a service station. What is preventing this number from growing, and also potentially delaying the speed of transition to EVs, is uncertainty. Is there a charger on my journey? Will the charger work? Will I have to queue? Will I be able to pay?
These are all valid questions for using the public charging network, and right now there are no easy solutions, but let’s explore the possible answers to these concerns one by one.
Is there a charger on my journey? There are more than 22,000 public chargepoints on the network, of which around 4,200 are rapid or ultra-rapid. This compares to just over 8,000 petrol stations. In the Budget, the government announced £950m of funding to support connections to the grid for rapid and ultra-rapid chargepoints. This will accelerate the viability of charging business models, especially for ultra-rapid chargers that can add up to 100 miles of charge in 10 minutes. We see the investment in these happening now with BP aiming to increase its network of ultra-fast chargers more than ten-fold to 700 by 2025, Ecotricity investing to upgrade its motorway charging estate, and the Motor Fuel Group committing £400m to building 50 ultra-rapid charging hubs per year from 2022, to name a few.
• Will the charger work? In August 2019, 8% of public chargepoints were out of service, according to the Office for Zero Emissions Vehicles. Although this is an improvement on the two years previous to 2019, reliability is still an adoption barrier, with 43% of EV drivers rating reliability as ‘bad’ or ‘very bad’ in a recent survey by Cenex. The issue has been recognised by the government, which is consulting on customer experience for public charging, citing a goal of 99% reliability across the infrastructure. It has the legislative framework to force this via the Automated and Electric Vehicles Act 2018. As BEV adoption increases and charging competition grows, reliability improvement trends will no doubt continue as a point of provider differentiation.
• Will I have to queue? According to LeasePlan’s European EV Readiness Index, the UK has the third most mature charging network behind the Netherlands and Norway. Nonetheless, rapid and ultra-rapid density is lagging, although we can see the investments playing out. They will need to, given the pace of BEV take-up in the UK, if we are to prevent a disconnect between vehicle miles and the public network becoming a crunch issue.
• Will I be able to pay? The final question of payment is a real frustration for current EV drivers and especially for fleet vehicles. All rapid chargepoints installed since spring 2020 should have a contactless payment option, and this market-led model has created a plethora of apps and accounts needed to access the entire network. There has been an increase in network coordination, such as the Octopus Electric Juice Network, which will help fleet drivers pay for charging across multiple operators as well as reconcile expense claims, and individual drivers pay alongside their energy bill. This kind of initiative, plus the current government consultation, which includes a 12-month contactless retrofit of existing chargepoints, will make paying for charge as convenient as at the petrol pump.