New Bankline

Latest information and improvements

Our new version of Bankline is smarter and easier to use. We’ve moved to a cleaner, more customisable design and introduced new features to save you time.

Some of the screens you’ll click on will look unchanged, like the payment summary page. We’re working behind the scenes to bring these up to speed with the new design.  

Tips for new Bankline

Recent updates

International bank notes

International payments and currency transfers

It’s easier than ever to make international payments in new Bankline. We’ve simplified the process and built in country and currency specific guidance to help you make accurate and timely payments abroad.

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Confirmation of Payee

New or amended payee details now get checked against the details held by their bank to ensure you’re paying the right person or organisation. This helps protect you against fraud and scams, and helps avoid simple mistakes like mistyping account details when you set up a new payment.

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Contact us

You can get in touch with us anytime by clicking the ‘Chat to Cora’ button on our webpages and within Bankline.

Cora, our digital assistant, will help with your query or connect you to the right team.

You can also search our FAQs for an answer to any Bankline question. Just click the ‘Support’ button in Bankline or visit this page: Search FAQs

If you’d like to give us any feedback about Bankline, contact us at banklinefeedback@rbs.co.uk

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Read our Quick Start Guide

To see what’s changed, and get the most out of new Bankline, take a look at our support guide:

Download Quick Start Guide

You can also sign up for a free, interactive webinar, where our experts will take you through all the key features of new Bankline:

Book onto a webinar

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