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RBS Want a Refund For a Duplicate Payment


Report a duplicate payment has been taken more than once from your debit card

This application form collects information to include within your RBS Want a Refund For a Duplicate Payment. Use the appropriate buttons at the end of the application form to proceed or to end your application.Please be aware that some explanatory text is included within the form.

This is stage 1 of 3. Required fields are indicated with an asterisk (*). Please do not use your browser's 'back' button to move back or you may lose some of the information you have already entered.

If you've bought something using your debit card and it looks like you've been charged more than once by mistake by the retailer, we can help.

Good to know
  • Should we be able to issue a refund but the retailer subsequently issues a credit to your account we will redebit your account. But don't worry, we will let you know before this happens.
  • Answers to these questions will help us complete your request as quickly as possible, if you are unsure you can usually find the details on your statement.
Please complete all fields.

About you
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Tell us about the two payments
Tell us about payment 1
Tell us about payment 2