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RBS Not Received Goods or Services paid by Credit Card

Not received goods or services paid for by a credit card?

This application form collects information to include within your RBS Not Received Goods or Services paid by Credit Card. Use the appropriate buttons at the end of the application form to proceed or to end your application.Please be aware that some explanatory text is included within the form.

This is stage 1 of 3. Required fields are indicated with an asterisk (*). Please do not use your browser's 'back' button to move back or you may lose some of the information you have already entered.

The best place to start if you've not received goods or services you've paid for by credit card is by contacting the company you bought them from.
But if you can't resolve the issue yourself, we may be able to help raise a claim.

Good to know
Answers to these questions will help us complete your request as quickly as possible, if you are unsure you can usually find the details on your statement or retailer invoice.
Please complete all fields.

About you
How would you like to be contacted about this? *  

Tell us about the goods or services
Are you making a claim for Goods or Services? *       
Have you tried to resolve the matter with the retailer or supplier? *  
Have you received all or part of the order you placed? *       
If Yes, please provide a description of what you received and the value of the missing goods/services.

Receipts and invoices.
Please ensure you keep any receipts or invoices as we may need them later on to support your claim.